Re: Feedback on returns

This thread was longer than the field limit and was shortened on import.

1. CUSTOMER2026-07-02 10:33:39· email/email
   Hello, I made two orders in the last month and both times I had to return them due to size and fit issues. Orders: 1. #2359251NA Return: C657AD2940009 When refunded the shipping cost of 18£ was deducted plus I had to pay for the return which was about the same cost. Therefore, I lost 36 pounds from this order. 2. #2368586NA Return: FE25C32950095 (being returned now) 21 euro shipping will be deducted from my refund, it seems AND I paid 23 euro paid for return. Therefore in the end I only kept 2 tops and one bottom and paid 36 pounds plus 44 euro additionally to the 3 pieces. How is it possible that 1/3 of the cost of the final product I purchased with you was due to shipping and trying to get the correct sizes? Please consider at least refunding the latest shipping fee as I have never paid this much for returns. These fees have cost me the prize of an a swim suit. Thanks
2. AGENT2026-07-04 05:31:39· email/helpdesk
   Hi Sabina, Thanks for reaching out! We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We completely understand your frustration, and we're sorry to hear about your experience. We appreciate that having to exchange items to find the right size has resulted in higher shipping costs than you expected. As mentioned on our website, customers are responsible for covering the cost of return shipping. You can find more information about our return policy here: https://triangl.com/pages/faqs?tab=returns. If you have multiple returns, we also recommend sending them back together where possible, as this can help reduce overall shipping costs. Please note that we don't provide return labels, and unfortunately, we're unable to cover or reimburse the cost of return shipping for exchanges or refunds. We recommend using the most affordable registered or trackable postal service available and keeping a copy of your tracking details, as we're unable to accept responsibility for returns that are lost in transit. Once you've posted Return Authorization FE25C32950095, please email us a copy of your postage receipt showing the tracking number and the courier used. This will allow us to monitor your return and process it as soon as it arrives. We appreciate your understanding, and if you have any other questions or need further assistance, we're always here to help. Kindest, Geelah
3. AGENT2026-07-04 05:31:48· email/helpdeskINTERNAL
   #2368586NA FE25C32950095 / POP request
4. CUSTOMER2026-07-04 07:08:07· email/email
   Yeah, it's just a shame I wasn't expecting it to be so expensive as I changed location and had to do a return over an exchange. Especially as one of the tops is already ruined/fibres are coming loose, even though I've only worn it twice. Attached is the tracking Can you confirm when received ?
5. AGENT2026-07-08 08:40:39· email/helpdesk
   Hi Sabina, Thank you for sending your return and providing the proof of postage, we truly appreciate it! Once your return reaches our warehouse or the tracking confirms delivery, we’ll process your request promptly. Feel free to check in with us for updates or let us know once the tracking shows it has been successfully delivered. If you need any further assistance in the meantime, don’t hesitate to reach out—we’re happy to help! Kindest, Ja xx
6. AGENT2026-07-08 08:41:06· email/helpdeskINTERNAL
   #2368586NA / FE25C32950095 SD: 7/02/26 TN: LC002797415IT
7. CUSTOMER2026-07-08 10:17:19· email/email
   Hi there, I have just checked the tracking as I hadn't heard back from TRIANGL yet on the return confirmation. It seems that there has been an issue with the package. I am looking to understand what has happened as I sent it back to the Netherlands warehouse on July 2nd. It had been sent to me June 25th. As for the refund on the TRIANGL side, I understand it has to be sent within 14 days, which it was. However, as there seems to be an issue, I just wanted to let you know that the current message is that the package is "on its way back to the sender". As seen in the previous receipt, it was sent on July 2nd. I just wanted to let you know incase there's any questions regarding the return timeframe. I'll keep you posted once I get ahold of more details from the postal service.
8. AGENT2026-07-12 23:14:55· email/helpdesk
   Dear Sabina, We've received notification from our warehouse that your item/s from order 2368586NA have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please list the Style Name and Sizes (top/bottom) you have sent back? If it's easier for you, you may send the list of the items you kept instead. Once we receive your reply, we will double-check this and process your request as soon as possible. Looking forward to your reply! Kindest, Joan
9. AGENT2026-07-12 23:15:08· email/helpdeskINTERNAL
   #2368586NA / FE25C32950095 - Missing JARSILTOPSP Cx mentioned she kept 2 tops instead of 1 top only: “in the end I only kept 2 tops and one bottom and paid 36 pounds plus 44 euro additionally to the 3 pieces.”
10. CUSTOMER2026-07-12 23:44:25· email/email
    Hi Joan, Thanks for your email. Sorry to hear there was confusion. I *kept* 3 items, 2 tops and one bottom: - JARA - SILVER SPARKLE BALCONETTE BIKINi S+ - MIMA - SILVER SPARKLE CROP BIKINI SET (M) With botton style minimal in S cheeky The bottom part from the two styles above are pretty similar or maybe identical so it was the minimal in S cheeky from one or the other. Let me know if that's clear Thanks
11. AGENT2026-07-15 23:49:20· email/helpdesk
    Hi Sabina, Thank you for your message and for providing the detailed information. Please note that we are unable to process a partial refund for the top or bottom of a bikini that was purchased as a set. To be eligible for a refund, the JARA - SILVER SPARKLE Balconette Bikini Top (Size S+) must also be returned. Or do you need to exchange your JARA - SILVER SPARKLE Balconette Bikini Top for a different size? If yes, please let us know the JARA - SILVER SPARKLE Balconette Bikini Top size you need. Note: - Your items will be sent to the original shipping address provided upon purchase. We look forward to hearing from you soon. Warm regards, Denise xx
12. AGENT2026-07-15 23:50:08· email/helpdeskINTERNAL
    RF 2368586NA FE25C32950095 ; cx confirmed didn't return JARSILTOPSP w/ SA assistance
13. CUSTOMER2026-07-16 08:48:41· email/email
    Hi Denise, I kept: - mima silver sparkle crop bikini M - jara silver sparkle balconette S+ - silver sparkle cheeky S bottom - I returned the silver sparkle cheeky M bottom as it was too big and I already was able to keep the S from the other top with the same material - returned all else I didn't know both items must definitely be returned together. Since the material is the same (silver sparkly, jara and mima), I just wanted 1 bottom for the two tops with the same material. It's unfortunate that I've only worn it once and the material is already coming loose. Oh well. Happy to share a picture to show the deterioration of that material. I've worn it so unfortunately I'll have to keep it now. I'm assuming other customers have given this feedback? Regarding the bottom: In that case, please send the other bottom back (silver sparkle minimal cheeky) but since it was an M and too large, you can send it back as an S. That means I'll have two of the same bottoms, which doesn't really make sense but since I can't get the bottom item refunded anyway, you can send it back to me. All other items can be refunded to the same card. Does that all make sense? Thanks
14. CUSTOMER2026-07-16 10:07:06· email/email
    Attached is the picture of the material after one wear. The strings pull out and the elastic wears and becomes loose.
15. AGENT2026-07-19 23:34:26· email/helpdesk
    Hi Sabina, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Could you please send us a photo of the Silver Sparkle Cheeky Bottom that you kept? We'd just like to take a closer look at the fabric issue you mentioned so we can review it with our team. Once we receive the photo, we'll be happy to look into this further and update you on the next steps regarding your refund and the returned bottom. We look forward to hearing from you. Kindest, Jetz
16. CUSTOMER2026-07-20 08:36:29· email/email
    Hello, it's the top item shown in the previous picture I sent. I'll attach two new pictures of the bottom and top. Thanks
17. AGENT2026-07-22 08:07:39· email/helpdesk
    Hi Sabina, Thank you for the photos. First of all, your refund for the other 3 bikini sets is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. For the SILVER SPARKLE Bikini Bottom, the S / Minimal / Cheeky is currently out of stock with an expected replenishment date August 3, 2026. We would like to offer you the below options: 1. WAIT FOR ITEMS TO BE BACK IN STOCK We will ship your items as soon as they become available 2. SELECT ANOTHER STYLE FOR EXCHANGE (of the same price as your original order) - Let us know your top 3 choices currently available online. Please include the Style Name + Top/Bottom sizes + Bottom Cut. - We will process the new bikini set straight away. Regarding the faulty items, can you please share the following details: Was the item washed using hot or cold water or was there any detergent or soap used? Was the item machine washed? Was the item used in a hot tub? Did the item come in contact with any rough surface? From there, we will assess if we can accommodate you further. Kindest, Joanna
18. AGENT2026-07-22 08:09:40· email/helpdeskINTERNAL
    T2 Clarif: 2368586NA JARA - SILVER SPARKLE Balconette Bikini Top S+ and S S / Minimal / Cheeky - FAULTY ---- OOS RF TO EX #2368586NA FE25C32950095 (SILVER SPARKLE Bikini Bottom) 7/9/2026 #2368586NA N/A SABINA DE DUONNI MINSILFBBOTS 1 LC002797415IT NO RA CODE 2461 7/9/2026 ---- FP 3 sets RF #2368586NA FE25C32950095 7/9/2026 #2368586NA N/A SABINA DE DUONNI STAALIBBOTS 1 LC002797415IS 2462 7/9/2026 7/9/2026 #2368586NA N/A SABINA DE DUONNI NMAITINBBOTM 1 LC002797415IT 2463 7/9/2026 7/9/2026 #2368586NA N/A SABINA DE DUONNI STASKY3BBOTM 1 LC002797415IT 2464 7/9/2026 7/9/2026 #2368586NA N/A SABINA DE DUONNI NMAIALITOPSP 1 LC002797415IT 2465 7/9/2026 7/9/2026 #2368586NA N/A SABINA DE DUONNI JARSKY3TOPSP 1 LC002797415IT 2466 7/9/2026 7/9/2026 #2368586NA N/A SABINA DE DUONNI NMAITINTOPM 1 LC002797415IT 2467 7/9/2026
19. CUSTOMER2026-07-22 10:43:09· email/email
    Hello, I'll wait for the item to be in stock again. Please let me know when to expect it. Obviously the previous item was ruined so eventhough I'm not so keen on the item/material it doesn't make sense to get a random bottom. 1 I haven't washed the item yet 2 no, not washed 3 no 4 no, I wore it once a swimming pool so the usage is normal. Swimming and lying on a sun bed etc Thanks
20. AGENT2026-07-23 08:12:18· email/helpdesk
    Dear Sabina, Thank you for your response. Good news! We're pleased to inform you that your exchange for SILVER SPARKLE Bikini Bottom, the S / Minimal / Cheeky, has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. Regarding your concern about the faulty set, could you please let us know your usual bikini care routine after use? W