Re: New customer message on July 22, 2026 at 10:20 pm

Dear Lauren, Thank you for reaching out to us. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We truly appreciate you being a part of TRIANGL and understand how frustrating it can be when something doesn’t work out as expected. As much as we’d love to assist, our Refund & Exchange Policy allows requests to be made within 14 days from the date of delivery. Upon checking, your order was delivered on June 25, 2026, and we received your request on July 22, 2026. Unfortunately, this means we’re unable to process a return or exchange at this time. For full details on our Returns Policy, you can check here: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions We’re truly sorry we can’t accommodate your request on this occasion, but if there’s anything else we can do to help, please don’t hesitate to let us know—we’d love to assist in any way we can! Kindest, Nikka

2367505NA / DECLINED DUE TO DOD

Hi Lauren, We appreciate your honesty. We usually decline requests that are beyond 14 days from the delivery date, however, we want to make sure that you stay satisfied with your purchase so we are happy to grant you an exchange as a one-time exception. Please note that the exchanged item is not eligible for another exchange/refund as this is an exception only. WIth this, let us know the style name and the sizes you need for both the top and bottom (including the bottom style and coverage), and we’ll guide you through the exchange process. Kindest regards, Dy

PENDING APPROVAL OTE EX 2367505NA

Dear Lauren, We are eager to assist but unfortunately, the bottoms you need are low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-31 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2367505NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Kyla

OTE EX 2367505NA / AOOS TIEMACBBOTXS 3 TIEBLABBOTXS 7

Hi Lauren, Thank you for getting back to us and sharing your new Order #2401370NA. Your return for Order #2367505NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - MACA Yellow Velvet Triangle Bikini Top: S / Bottom: S / Tie-side / Cheeky VINCA - EBONY BLACK Triangle Bikini Top: S / Bottom: S / Tie-side / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2367505NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Pearl

OTE RF & REP: #2367505NA / 2367505NARF new Order #2401370NA - OTE, NOT ELIGIBLE FOR EX/RF

Dear Lauren, Thank you for sending your return and providing the proof of postage—we truly appreciate it! Once your return reaches our warehouse, we’ll process your request promptly. Feel free to check in with us for updates. If you need any further assistance in the meantime, don’t hesitate to reach out—we’re happy to help! Kindest, Crystel

OTE RF & REPURCHASE #2367505NA / 2367505NARF TN 9534616948936219188064 SD 8/07/2026