Hello,
I need to size up in my bikini top and size down in my bikini bottom. I LOVE the bikini but would really like to stay away from having to pay for $20 of shipping when tariffs is no longer an issue. Can you please help me? I am a recurring customer at triangl.
AGENT2026-08-10 09:15:01· email/helpdesk
Dear Paige,
Thank you for getting in touch, and we're glad to assist.
We truly appreciate your support as a valued customer, and we understand that returning an order can be disappointing.
We'd love to help you with the exchange, but unfortunately, the MIMA - GRAPE top S , bottom : XS / Minimal / Cheeky is out of stock. We're so sorry about this, and we would like to offer 2 options; place a new order today for a different style or select an alternative style currently available on the website.
PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-32
2. Order the new bikini/sizes that you require (in full set) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order # 2400103NA
SELECT A DIFFERENT STYLE (of the same price as your original order)
Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send.
We will provide you with the return address and complete instructions once you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back in our warehouse
- If a refund is due, this will be processed at the time your items are received back in the warehouse.
Thanks again. We hope to hear from you soon.
Kindest,
Elaine xx
AGENT2026-08-10 09:15:33· email/helpdeskINTERNAL
CLARIF , Order# 2400103NA / DOD Aug 5, 2026
MIMGRA5TOPS 0 , MINGRA5BBOTXS 2 / OOS
CUSTOMER2026-08-10 17:18:33· email/email
Hi Elaine,
Will you be refunding my entire purchase including the initial $20 shipping
fee? Since I have to repurchase the bikini and pay another $20 shipping
fee, I just want to make sure I am not being charged $40 total.
Also, with all the shipping fees in place, I would really appreciate a
return label. I already had to pay $20 in delivery fees, which is
extremely expensive.
CUSTOMER2026-08-12 13:36:54· email/email
Hello,
I am still waiting for a reply so I can proceed with the return.
Thank you
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