Re: Your request # 8E61262972981: Pending Approval

Hi Hannah, Thank you for reaching out. I’m sorry to hear that the bottoms didn’t fit as expected. To help you with sizing, could you kindly share the following details: What bottom size (underwear, swimwear, pants) do you normally wear in general? (example - 6 US / 10 UK / 38 EU in bottoms) Did you find the size S bottom uncomfortable? Your measurements in cm for your hips, waist, and lower waist. For the hips: wrap the tape around the biggest part or the most protruding part of the bum. For the lower waist: measure around 2-3 inches below the belly button. This is normally where the waistband of the bikini should sit. For the waist: measure the thinnest part of the stomach. We look forward to your response. Kindest, Mavi xx

Hi Hannah, We'd just like to follow up on your response but in the meantime, we will mark this ticket as solved. If you believe that the ticket has not been resolved, please reply directly to this email to automatically reopen the ticket. Wishing you an amazing day! Kindest, TRIANGL x

Hi there, Hannah Glad to hear from you. As for your measurements, you will fall an XS bottoms. Could you let us know your preferred size and will relay it to the Returns Team to proceed with your exchange request. Thank you and looking forward to heaing from you. Kindest, Kelly xx

Dear Hannah, Thank you for getting in touch, we have received your Exchange Request for Order: 2399262NA We are eager to assist but unfortunately, the style you have selected –MAIA - GARA Textured Scoop Bikini Top S/ Bottom XS / Standard / Cheekiest is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-31 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2399262NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Lynn

#2399262NA 8E61262972981 / AOOS MAIGARTOPS 38 / STAGARCBOTXS 10

Hi Hannah, Thank you for getting back to us and sharing your new Order #2402821NA. Your return for Order #2399262NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MICA - HUBE S Top & S / Standard / Cheekiest Bottom (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 8E61262972981 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena

2399262NA / 8E61262972981