Re: Order 2389332NA

Hi Alexandra, Hope you are doing well. We have received your Request #C10B6D2964843. We have noted your refund request. We’d be happy to assist with an exchange (of the same price as your original order). Please let us know the ALINA Pink Crochet Bikini Bottom Style and Coverage and we’ll guide you through the exchange process. Kindest regards, Dy

PENDING APPROVAL 2389332NA / C10B6D2964843

Dear Alexandra, Thank you for your response, and we're glad to assist. We apologize for the any inconvenience, and delay in getting back to you. We'd love to help you with the exchange, but unfortunately, the ALINA bottom : M / Standard / Cheeky is low in stock and may no longer be available once your items arrive back to our warehouse. We're so sorry about this. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-30 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2389332NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Thanks again. We hope to hear from you soon. Kindest, Elaine xx

CLARIF , STAALIBBOTM 23 / AOOS

Hi Alexandra, Thank you for getting back to us and placing your new Order #2399911NA. Your return for Order #2389332NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: SOFI - BUTTER Yellow Halter Bikini Top: L / Bottom: L / Tie-side / Cheeky MAIA - ALINA Pink Crochet Scoop Bikini Top: M / Bottom: M / Tie-side / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: C10B6D2964843 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Pearl

RF & RF & REP: #2389332NA / C10B6D2964843

Dear Alexandra, Thank you for your response. We can certainly update your return request before you send the items back. However, please note that if you return only the bottoms from your original order without the matching top, the return will not be eligible for a refund, as our bikinis must be returned as a complete set. If your intention is to keep the new bottoms, would you instead like to return the top from your new order together with the original bottoms? That way, the returned items would form a complete set and would be eligible for a refund, provided they meet our return conditions. Please let us know how you'd like to proceed before sending your return, and we'll be happy to update your request accordingly. Kindest, Crystel

Hi Alexandra, Thank you for confirming! We’re glad to hear that returning the new top together with the original bottoms was the plan, and we’re happy to help make sure your return is set up correctly. Once you’ve sent the items back, could you please provide us with a photo of your postage receipt that clearly shows the tracking number and courier used? This will allow us to keep track of your return shipment and assist you with the next steps once it is on its way to our warehouse. Thank you again for your cooperation, and please don’t hesitate to reach out if you have any questions. We’re always happy to help. Kindest, Geelah

Hi Alexandra, Thank you for reaching out to us through our Customer Care Department and for providing us with your tracking details. We have noted that you will be returning the following item(s): MAIA - ALINA Pink Top M and Bottom M / Standard / Normal (Bottoms from New Order 2399911NA) SOFI - BUTTER Yellow Halter Bikini Top L and Bottom L / Tie-side / Cheeky May we kindly ask you to send us a copy of your postage receipt? We will keep an eye on the tracking status of your return and process your refund request as soon as the tracking information has been updated. In the meantime, please let us know if there is anything else we can assist you with. We are happy to help. Kindest, Denise xx

ONHOLD / RF AND RF AND REP 2389332NA C10B6D2964843 SD 8 Aug 2026 TN 9505514365526220521587