Can you please read the message below and let me know what I'm waiting on? I am simply trying to exchange this, not even return, from a small two an extra small. The one we ordered is too big. She needs an extra small. Please approve this request and send me whatever I need so I can get this exchanged
Thx,
Terra
AGENT2026-08-07 23:46:25· email/helpdesk
Hi Terra,
Thank you for your message. We’re happy to assist you.
Upon checking, we sent you an email in ticket number 234089001 last August 6, 2026, and we’re currently awaiting your response.
Please check your inbox, as well as your spam or junk folder, as our email may sometimes be filtered there.
For your reference, please see the screenshot below:
https://prnt.sc/96eSupXRUN1o
We look forward to hearing from you.
Kindest,
Denise xx
Unfortunately that email never made it to me. All I am trying to accomplish is an exchange. I ordered a small. It is too big. I need to return this to you and get the extra small. Please send or resend the instructions for me to do this.
Replies are sent through Open Doors, so they stay on the customer record.