Re: New customer message on July 30, 2026 at 10:30 am

Dear Brooke, Thank you for getting in touch! We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We have received your Exchange Request #7FDF6D2966516 MICA - HORIZON BLUE Stripe Scoop Bikini Top : S+ VINCA - ADAO Pink Textured Triangle Bikini Top : M We are eager to assist but unfortunately, one of the style you have selected (MICA TOP) is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-30 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2389665NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Lynn

EXCHANGE #2389665NA 7FDF6D2966516 / AOOS MICHORTOPSP 15 / VINADATOPM 95

Hi Brooke, Thank you for getting in touch. We understand your concern and are happy to proceed with your initial request. As we are currently running low on stock in the sizes you requested, we will make an exception and process your exchange before receiving your return. We just ask that you send your original items back within 24 hours. Once shipped, please share your return tracking details so we can begin processing your exchange. We are confirming your exchange request and have approved the exchange for the following items: Returning: MICA - HORIZON BLUE Stripe Scoop Bikini Top S VINCA - ADAO Pink Textured Triangle Bikini Top S (Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.) Exchanging For: MICA - HORIZON BLUE Stripe Scoop Bikini Top : S+ VINCA - ADAO Pink Textured Triangle Bikini Top : M (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 7FDF6D2966516 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Lynn

EXCHANGE #2389665NA / 7FDF6D2966516 POP IN 24HRS: MICHORTOPSP 14 / VINADATOPM 79

Dear Brooke, Thank you for the update! We appreciate you letting us know. Once you've sent the return, please reply with the tracking details so we can monitor its progress. We'll keep an eye out for your email and assist you with the next steps once it's arrives. We look forward to hearing from you! Kindest, Crystel