2333202NA

Hi Mónica, Thank you for reaching out to us. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on May 15, 2026, and your request was sent on June 8, 2026, which unfortunately falls outside of this timeframe. We’re really sorry that we’re unable to accommodate your request in this instance. If there’s anything else we can do to assist you, please don’t hesitate to let us know—we’d love to help in any way we can. You can also find more details about our Returns Policy here: [https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions Thank you for your understanding, and please let us know if we can assist you with anything else. Kindest regards, Pearl

2333202NA / Declined due to DOD 24 - days RT https://triangl.gorgias.com/app/ticket/225341384