Dear Crystel
Many thanks. Regarding to the choice of all styles, i really like to go for the one.
I will pay the remaining balance of 14CHF, you can send me a payment link for that and i will do the payment from the scratch.
Iam waiting for your reply, cause on 01.July i will travel to holiday, many thanks and best regards.
* Style Name Este Neopren Aqua Turquiose
* Top Size M
* Bottom Size M
* Bottom Shape Tie side
* Bottom Coverage Cheekiest
Andrea
AGENT2026-06-29 01:09:45路 email/helpdesk
Dear Andrea,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
As a gesture of goodwill, we are happy to waive the price difference for your replacement and there's no need to return the faulty item/s.
We understand that you're going on holiday on July 1st and if you're planning on taking your new bikini with you, I'm afraid we are unable to speed up the replacement process. It usually takes 1-2 business days for us to process the order and then another 3-5 business days for delivery. There can be occasional customs or courier delays beyond our control that may affect your delivery timeframe from time to time.
Would you like your replacement sent to a different address? If so, please let us know the complete shipping address:
Recipient Name:
Company (if applicable):
Address:
Apartment/Suite No.(if applicable):
City:
State:
ZIP/Postal Code:
Country:
Contact Number:
Looking forward to your response!
Kindest,
Nikka
AGENT2026-06-29 01:10:29路 email/helpdeskINTERNAL
NON-CX FA EX: 2359327NA
SM Approved to waive UG
ESTTUR2TOPM 31 / SIDTUR2CBOTM 20
CUSTOMER2026-06-29 06:29:20路 email/email
Dear Nikka
Many thanks for this great solution. As i saw on the new order conf. there is only the top listed, i guess that the bottom will be sent as well right?
To confirm again;
You can still send it to my adress in switzerland, cause my friend can bring it when he come to our place-if it will be sent in the next days.
* Style Name Este Neopren Aqua Turquiose
* Top Size M
* Bottom Size M
* Bottom Shape Tie side
* Bottom Coverage Cheekiest
Many thanks and best regards
Andrea
AGENT2026-06-30 23:05:46路 email/helpdesk
Dear Andrea,
Thank you for confirming the details!
Please disregard the previous order confirmation email you received. We cancelled that replacement order because we wanted to confirm your shipping address before processing it.
Now that you've confirmed you'd like the replacement sent to your address in Switzerland, I have filed a request to have your new ESTE - TURQUOISE - Top / M :: Bottom / M / Tie-side / Cheekiest shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days.
You may notice that the order confirmation email doesn't always display the full bikini set, but please rest assured that I have processed your replacement for the complete set.
In regards to the damaged item, no need to send this back.
Your RA number for the replacement is: 2359327NAEX
If we can be of any additional help, please do not hesitate to reach out to us鈥攚e're always happy to help!
Kindest,
Nikka
AGENT2026-06-30 23:06:07路 email/helpdeskINTERNAL
NON-CX FA EX: 2359327NA / 2359327NAEX
PROCESSED: 7/1/2026
NEW ORDER: 2379400NA
Replies are sent through Open Doors, so they stay on the customer record.