2,272 tickets1-100

Conversation with Customer #525714132

Unknown · Gorgias #224510951

closed
Opened
4 Jun 2026, 12:39
Closed
5 Jun 2026, 07:49
Assignee
Unassigned
retreturnstrianglai_answeredai_closeai_handoverai_processingchatsender-anonymouschannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-04 12:39:39· chat/gorgias_chat
    I put in a request to exchange and haven’t heard back yet it has been 2 days
  2. AI_AGENT2026-06-04 12:39:57· chat/api
    Hi, welcome to TRIANGL! Your exchange request is currently pending review by our Returns Team. This status means they are manually reviewing your request, which generally takes up to two business days. Once the review is complete, you will receive an email with the next steps. At this moment, no action is needed from you.
  3. CUSTOMER2026-06-05 02:04:42· chat/gorgias_chat
    I still haven’t heard back after 2 days
  4. AI_AGENT2026-06-05 02:05:00· chat/api
    Thank you for your patience. The exchange review usually takes up to two business days, but since the timeframe has been exceeded, I’m escalating your request to a team member who can check on the status internally and provide you with an update.
  5. AGENT2026-06-05 02:05:11· chat/helpdesk
    Hi!
  6. CUSTOMER2026-06-05 02:05:20· chat/gorgias_chat
    Hello!
  7. AGENT2026-06-05 02:05:25· chat/helpdesk
    Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!
  8. CUSTOMER2026-06-05 02:05:44· chat/gorgias_chat
    I just wanted to check on the status of my exchange. I sent in the request but have no heard back yet
  9. AGENT2026-06-05 02:05:51· chat/helpdesk
    I’m sorry to hear that you haven't received an update regarding your exchange request. Let me check this for you.
  10. AGENT2026-06-05 02:05:59· chat/helpdesk
    Can I have your full name, order number, and email address, please?
  11. CUSTOMER2026-06-05 02:06:14· chat/gorgias_chat
    Jadine Nuding
  12. CUSTOMER2026-06-05 02:06:22· chat/gorgias_chat
    jayjaynuding@gmail.com
  13. CUSTOMER2026-06-05 02:06:37· chat/gorgias_chat
    Exchange request #- 4181B62930096
  14. CUSTOMER2026-06-05 02:06:52· chat/gorgias_chat
    Order number- 2346612NA
  15. AGENT2026-06-05 02:06:56· chat/helpdesk
    Thank you!
  16. CUSTOMER2026-06-05 02:07:27· chat/gorgias_chat
    Thank you!
  17. AGENT2026-06-05 02:08:20· chat/helpdesk
    This is an exchange request for 2 bottoms, correct?
  18. CUSTOMER2026-06-05 02:08:28· chat/gorgias_chat
    Correct!
  19. AGENT2026-06-05 02:08:46· chat/helpdesk
    Noted.
  20. AGENT2026-06-05 02:09:02· chat/helpdesk
    I will submit a follow up right away, Jadine.
  21. AGENT2026-06-05 02:09:12· chat/helpdesk
    Our Returns Team will get back to you as soon as they can.
  22. CUSTOMER2026-06-05 02:09:24· chat/gorgias_chat
    Appreciate it! Thank you
  23. AGENT2026-06-05 02:09:47· chat/helpdesk
    You're welcome! Is there anything else I might be able to help you with today? :)
  24. CUSTOMER2026-06-05 02:10:06· chat/gorgias_chat
    That is all! Thank you again
  25. AGENT2026-06-05 02:11:26· chat/helpdesk
    Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day! :) xx
  26. AGENT2026-06-05 02:15:54· chat/helpdeskINTERNAL
    #2346612NA / #4181B62930096 Hi Returns, for your assistance, please. Thank you. xx Jadine Nuding jayjaynuding@gmail.com approval ff up / "I put in a request to exchange and haven’t heard back yet it has been 2 days"
  27. AGENT2026-06-05 07:49:05· chat/helpdeskINTERNAL
    replied in https://triangl.gorgias.com/app/ticket/224630203
Replies are sent through Open Doors, so they stay on the customer record.