30,691 tickets1-100

Conversation with Customer #525714132

Unknown 路 Gorgias #224510951

closed
Opened
4 Jun 2026, 12:39
Closed
5 Jun 2026, 07:49
Assignee
Unassigned
retreturnstrianglai_answeredai_closeai_handoverai_processingchatsender-anonymouschannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-04 12:39:39路 chat/gorgias_chat
    I put in a request to exchange and haven鈥檛 heard back yet it has been 2 days
  2. AI_AGENT2026-06-04 12:39:57路 chat/api
    Hi, welcome to TRIANGL! Your exchange request is currently pending review by our Returns Team. This status means they are manually reviewing your request, which generally takes up to two business days. Once the review is complete, you will receive an email with the next steps. At this moment, no action is needed from you.
  3. CUSTOMER2026-06-05 02:04:42路 chat/gorgias_chat
    I still haven鈥檛 heard back after 2 days
  4. AI_AGENT2026-06-05 02:05:00路 chat/api
    Thank you for your patience. The exchange review usually takes up to two business days, but since the timeframe has been exceeded, I鈥檓 escalating your request to a team member who can check on the status internally and provide you with an update.
  5. AGENT2026-06-05 02:05:11路 chat/helpdesk
    Hi!
  6. CUSTOMER2026-06-05 02:05:20路 chat/gorgias_chat
    Hello!
  7. AGENT2026-06-05 02:05:25路 chat/helpdesk
    Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!
  8. CUSTOMER2026-06-05 02:05:44路 chat/gorgias_chat
    I just wanted to check on the status of my exchange. I sent in the request but have no heard back yet
  9. AGENT2026-06-05 02:05:51路 chat/helpdesk
    I鈥檓 sorry to hear that you haven't received an update regarding your exchange request. Let me check this for you.
  10. AGENT2026-06-05 02:05:59路 chat/helpdesk
    Can I have your full name, order number, and email address, please?
  11. CUSTOMER2026-06-05 02:06:14路 chat/gorgias_chat
    Jadine Nuding
  12. CUSTOMER2026-06-05 02:06:22路 chat/gorgias_chat
    jayjaynuding@gmail.com
  13. CUSTOMER2026-06-05 02:06:37路 chat/gorgias_chat
    Exchange request #- 4181B62930096
  14. CUSTOMER2026-06-05 02:06:52路 chat/gorgias_chat
    Order number- 2346612NA
  15. AGENT2026-06-05 02:06:56路 chat/helpdesk
    Thank you!
  16. CUSTOMER2026-06-05 02:07:27路 chat/gorgias_chat
    Thank you!
  17. AGENT2026-06-05 02:08:20路 chat/helpdesk
    This is an exchange request for 2 bottoms, correct?
  18. CUSTOMER2026-06-05 02:08:28路 chat/gorgias_chat
    Correct!
  19. AGENT2026-06-05 02:08:46路 chat/helpdesk
    Noted.
  20. AGENT2026-06-05 02:09:02路 chat/helpdesk
    I will submit a follow up right away, Jadine.
  21. AGENT2026-06-05 02:09:12路 chat/helpdesk
    Our Returns Team will get back to you as soon as they can.
  22. CUSTOMER2026-06-05 02:09:24路 chat/gorgias_chat
    Appreciate it! Thank you
  23. AGENT2026-06-05 02:09:47路 chat/helpdesk
    You're welcome! Is there anything else I might be able to help you with today? :)
  24. CUSTOMER2026-06-05 02:10:06路 chat/gorgias_chat
    That is all! Thank you again
  25. AGENT2026-06-05 02:11:26路 chat/helpdesk
    Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day! :) xx
  26. AGENT2026-06-05 02:15:54路 chat/helpdeskINTERNAL
    #2346612NA / #4181B62930096 Hi Returns, for your assistance, please. Thank you. xx Jadine Nuding jayjaynuding@gmail.com approval ff up / "I put in a request to exchange and haven鈥檛 heard back yet it has been 2 days"
  27. AGENT2026-06-05 07:49:05路 chat/helpdeskINTERNAL
    replied in https://triangl.gorgias.com/app/ticket/224630203
Replies are sent through Open Doors, so they stay on the customer record.