2,272 tickets1-100

Conversation with julie duffy

julie duffy · juliebugs@mac.com · Gorgias #224571030

closed
Opened
4 Jun 2026, 18:53
Closed
5 Jun 2026, 05:57
Assignee
Unassigned
retreturnsreturns_follow-uptrianglai_answeredai_handoverai_processingchannel-chat

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  1. CUSTOMER2026-06-04 18:53:19· chat/gorgias_chat
    I emailed with Rena and customer service four days ago about an Still have not heard anything back can someone please let me know what is going
  2. AI_AGENT2026-06-04 18:53:45· chat/api
    Hi, welcome to TRIANGL! A pending status means the Returns Team is currently reviewing your request manually before approval. They usually review return requests within two business days, and you will receive an email once the review is complete with the next steps. There's nothing you need to do right now. Since you mentioned waiting and no response for several days, I am escalating your ticket to a specialist who can check and update you on your return request status. They will get back to you shortly.
  3. AGENT2026-06-04 18:54:23· chat/helpdesk
    Hi there! I’m Kelly, and I'll be assisting you today. :)
  4. AGENT2026-06-04 18:54:53· chat/helpdesk
    May I ask if this is for your returns status?
  5. CUSTOMER2026-06-04 18:55:00· chat/gorgias_chat
    Hi Kelly, this is in regards to order number 2341189NA
  6. AGENT2026-06-04 18:55:23· chat/helpdesk
    Noted, checking.
  7. CUSTOMER2026-06-04 18:55:32· chat/gorgias_chat
    Rena said to send my top three choices to exchange which I did four days ago and I still have not heard anything back waiting for the address to Send the return back to
  8. AGENT2026-06-04 18:58:21· chat/helpdesk
    Thanks for waiting, Julie.
  9. AGENT2026-06-04 18:59:07· chat/helpdesk
    Upon checking, your concern has been escalated to the Returns Team. And I submitted a follow up request. Allow them to get back to you via email within 24 hours for the update. Kindly monitor your spam and junk folder too as some emails ends up there.
  10. AGENT2026-06-04 19:01:48· chat/helpdesk
    I thought I'd reach out and see if we are still connected?
  11. AGENT2026-06-04 19:05:36· chat/helpdesk
    It seems that you are all set. I’ll be closing out the chat momentarily. Please reach out should you need any further assistance. xx
  12. AGENT2026-06-04 19:06:03· chat/helpdeskINTERNAL
    Hello, for ff up. Thanks - 2341189NA - https://triangl.gorgias.com/app/ticket/223630071 (related ticket)
  13. CUSTOMER2026-06-04 19:11:38· chat/gorgias_chat
    Yes
  14. CUSTOMER2026-06-04 19:11:43· chat/gorgias_chat
    Sorry
  15. CUSTOMER2026-06-04 19:11:57· chat/gorgias_chat
    I will check spam and wait a few more days. Thank you
  16. AGENT2026-06-05 05:57:23· chat/helpdeskINTERNAL
    replied in https://triangl.gorgias.com/app/ticket/223630071
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