31,919 tickets1-100

New customer message on June 30, 2026 at 4:05 am

Trinh Nguyen · trinhnguyen00@icloud.com · Gorgias #228401449

closed
Opened
29 Jun 2026, 20:05
Closed
30 Jun 2026, 02:27
Assignee
Katrina - Orders
or_general inquiryorderstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-29 20:05:39· email/email
    You received a new message from your online store's contact form. Country Code: US Reason For Contacting: general-enquiry Firstname: Trinh Lastname: Nguyen Email: trinhnguyen00@icloud.com Phone: 4253507582 Ordernumber: Body: Hi, I want to buy the Mima Butter Crochet set and add the crochet shorts bundle to get the discounted price on the shorts. However, the shorts are sold out. Are you able to honor me the discount on the shorts on a later purchase if I buy the swimsuit now? I don't want to risk my size selling out for the suits. ----------------------------------------------------------------- You can enable spam filtering for contact forms in online store preferences. -----------------------------------------------------------------
  2. AGENT2026-06-30 02:27:25· email/helpdesk
    Dear Trinh, Thank you for reaching out to us. We completely understand your concern and how disappointing it must be when the shorts in the bundle are sold out. As much as we'd like to, we're unable to apply the bundle discount to a separate future purchase, as the promotion is only valid when the bikini set and shorts are purchased together as part of the bundle. We're so sorry we can't make an exception in this case. If the crochet shorts are restocked while the bundle discount is still active, you'll absolutely be able to purchase them together at the discounted bundle price. In the meantime, please feel free to click the "Notify Me" button on the crochet shorts product page here: https://triangl.com/products/richi-butter-crochet-stripe-short to sign up for a restock notification. That way, you'll be among the first to know as soon as they're available again. If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently. May you have a great day! :) Kindest, Katrina x
Replies are sent through Open Doors, so they stay on the customer record.