Order #2331163NA

Hi Nathanaël, We're emailing about your Refund Request for Order #2331163NA that was approved on May 21, 2026. As communicated by the team, once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunately, we received your items beyond the specified time frame however we are willing to make an exception and process an exchange for you. Please let us know your top 3 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request. Kindest, Nikka

2331163NA / B150192920157 Shipped beyond 14 days > Offered OTE EX 6/11/2026 #2331163NA #B150192920157 NATHANAEL JULIENNE POPPEATOPSP 1 CW529361605FR 1695 6/11/2026 6/11/2026 #2331163NA #B150192920157 NATHANAEL JULIENNE STAPEABBOTM 1 CW529361605FR 1696 6/11/2026

Dear Nathanaël, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the one-time exchange for order 2331163NA and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Joan