Re: A shipment from order #2360532NA has been delivered

Dear Lauren, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We've received notification from our warehouse that your returned item(s) have arrived. However, we were unable to locate a return request for order 2360532NA. Please note that we do not recommend sending item(s) back without prior approval and an assigned Return Authorization (RA) number, as this may result in the parcel being lost or your request being processed incorrectly. As a one-time exception, we're happy to process an exchange for you. To proceed, please provide your top six preferred styles (of the same price as your original order) that are currently available on our website, along with the following details for each: - Style name - Top size - Bottom size (if applicable) - Bottom shape (if applicable) We'll process your replacement order as soon as we receive your selections. Additionally, could you please confirm the details of the item(s) you returned, including: - Style name - Top size - Bottom size Please note that, as this exchange is being processed as an exception, the exchange items will not be eligible for a further exchange or refund. If there is any refund amount due based on the exchange, it will be processed at the time your request is completed. We look forward to your response. Kindest, Jetz

unauthorized return / 2360532NA; offered ote ex 6/24/2026 #2360532NA N/A LAUREN GAY MIMBIS2TOPXS 1 UPS1Z05EA860373257753 342398 6/26/2026 6/24/2026 #2360532NA N/A LAUREN GAY MINBISBBOTS 1 UPS1Z05EA860373257753 342399 6/26/2026 6/24/2026 #2360532NA N/A LAUREN GAY STADORBBOTS 1 UPS1Z05EA860373257753 342400 6/26/2026 6/24/2026 #2360532NA N/A LAUREN GAY MAIDORTOPXS 1 UPS1Z05EA860373257753 342401 6/26/2026 6/24/2026 #2360532NA N/A LAUREN GAY MINJETDRESSXSS 1 UPS1Z05EA860373257753 342402 6/26/2026

Dear Lauren, Thank you for your response. We sincerely apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and we're sorry for any inconvenience caused by the wait. Just a quick note—when multiple messages are sent within the same email thread, your ticket is moved to the back of the queue, which can unfortunately result in longer response times. We truly appreciate your understanding. We completely understand why you would be disappointed, and we appreciate you taking the time to reach out. After reviewing your return, we found that it was sent back without an approved Return Authorization (RA). As outlined in our return policy, an approved RA is required before a return is shipped, and unauthorized returns are typically not eligible for a refund. However, we have escalated your concern and we're pleased to let you know that, as a one-time exception, your request has been approved for a refund. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Joan

FP #2360532NA / 2360532NARF | SM Approved OTE RF unauthorized return

Dear Lauren, You’re most welcome, and thank you for choosing TRIANGL! If there’s ever anything you need, don’t hesitate to reach out—we’re always happy to help. Kindest, Crystel