Re: A shipment from order #2368456NA is out for delivery

Dear Sterling, We have received your Exchange Request for Order #2368456NA We are sorry to hear the bikini wasn't right for you. To proceed with your request, please confirm the Bottom Size and Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability. For exchanges, you only need to shoulder the shipping fee of returning your items back as we do not offer free returns. We will shoulder the shipping fee of sending your new items. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Ja

2368456NA / Clarif bot size

Hi Sterling, Thank you for getting back to us. We are eager to assist but unfortunately, the PINK CANDY VELVET L / Tie-side / Cheekiest Bottom you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-27 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2368456NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Reena

2368456NA / AOOS SIDPIN3CBOTL 25

Hi Sterling, Thank you for reaching out, and we sincerely apologize for the delayed response. We’d be happy to resend the shipping discount code for you. Please use the following code at checkout: EXCHANGE-TRIANGL-28 This code will waive the shipping fee on your new order and is valid for the next 48 hours. Once you are able to place a new order, email us with the new order number so we can send you the complete returns instructions. If you have any trouble applying the code or need any further assistance, please don’t hesitate to let us know. We’re always happy to help. Kindest, Geelah xx

Dear Sterling, Thank you for getting back to us and sharing your new Order #2392000NA. Your return for Order #2368456NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - PINK CANDY VELVET Triangle Bikini Top - XL / Bottom - XL Tie-side Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2368456NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Gelou

RF & REP 2368456NA / 2368456NARF