Re: Broken clasp

Hi Returns Team, Tissie reached out via TitTok DM. Forwarding for your assistance, please. Thank you x > My daughter’s clasp just broke. I bought the swimsuit as an Easter present for her. Can yall fix it? > I did and have not received a response. > It’s so hard to show in a photo Related ticket: https://triangl.gorgias.com/app/ticket/226942454

Dear Tissie, Thank you for reaching out, and we're very sorry for the inconvenience and the experience you've had with this issue. We also sincerely apologize for the delay in getting back to you, and we truly appreciate your patience. We understand how frustrating this must be, especially as the swimsuit was intended as an Easter gift. Please rest assured that your concerns are important to us, and we're here to help get this resolved for you. We’ve also received your other messages, but to avoid any confusion and ensure everything is properly tracked, we kindly ask that you continue the conversation within this email thread only moving forward. For us to have a look, can you please share the following details: Was the item washed using hot or cold water or was there any detergent or soap used? Was the item machine washed? Was the item used in a hot tub? Did the item come in contact with any rough surface? Can you briefly describe your activity when the damage occurred? From there, we'll be able to check on your concern. We look forward to hearing from you the soonest! Kindest, Reena

2294853NA (Order linked) DOD March 25, 2026 Issue: Clasp Broken https://prnt.sc/eASKmVAaxf26

Hi Returns Team, Tissie followed up via TikTok DM. Forwarding for your assistance, please. Thank you so much x > They responded once and asked a few questions and have not responded again is there some other way I can contact for repairs. I saw on TikTok other people have had the same issue w broken clasp

Hi Tissie, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Our returns policy normally covers 14 days from the order's delivery date, however, we want to make sure that you stay satisfied with your purchase so we are happy to give you a one-time exception to replace your damaged item as the last thing we would like to have is an unhappy customer! However, we want to kindly inform you that the replacement item will not be eligible for future exchanges or refunds, as it’s being provided specifically to resolve the problem with the original product. To ensure we send you the correct replacement, could you please confirm if you would like the same size, MAIA - MENDE Top / XS to the same address: Tissie Blanchard, 9924 Bellaton Ave,, Daphne Alabama 36526, United States, 9858569719? If you need a different size or updated address, feel free to let us know, and we'll be happy to adjust. Kindest, Joanna

2294853NA OTE NON CX FA EX, same item replacement

Dear Tissie, Thank you for getting back to us. I have filed a request to have your new MAIA - MENDE Pink Scoop Bikini Top XS shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged top, no need to send this back. Your RA number for the replacement is: 2294853NAEX Thank you for choosing Triangl! Please don't hesitate to contact us if you need anything else, we're always here to assist you. Kindest, Crystel

OTE NON CX FA EX 2294853NA / 2294853NAEX EX PROCESSED June 29, 2026 NEW ORDER 2377781NA - NOT ELIGIBLE FOR RF/EX

Dear Tissie, Thank you for reaching out to us. I’m Trish from Triangl’s Orders Team, and I will be assisting you. I’m sorry for the worry caused by not receiving the tracking details sooner. I can confirm that your exchange order #2377781NA has already been shipped; however, the tracking confirmation email was unfortunately not sent automatically. My sincere apologies for that oversight. Please find your tracking details below: Order Number: #2377781NA Tracking Number: 532056614770 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=532056614770 Please note that our order processing timeframe is 1-2 business days, while shipping thereafter takes anywhere from 2-3 business days. Weekends, holidays, and customs clearance delays may not be included. If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Trish