CUSTOMER2026-06-19 00:43:08· chat/gorgias_chat
I just ordered and made a mistake on the bottom size
AI_AGENT2026-06-19 00:43:33· chat/api
Hi, welcome to TRIANGL!
Since your order #2367994NA was placed just moments ago, I will connect you with our order modification team who can assist you with correcting the bottom size mistake. They will check if changes are still possible and guide you through the next steps.
A live agent will be with you shortly to help.
CUSTOMER2026-06-19 00:43:52· chat/gorgias_chat
I'd like to edit my order
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Order: #2367994NA
Fulfillment: #2367994NA.0
Item names: MALA - JADED GREEN Neoprene Balconette Bikini Top - S++, JADED GREEN Neoprene Bikini Bottom - M / Tie-side / Cheekiest, MICA - BLUE BLOSS CHECK Crop Bikini Top - S++, BLUE BLOSS CHECK Bikini Bottom - XXS / Standard / Cheekiest, MAIA - PADDLE POP OMBRE Scoop Bikini Top - S++, PADDLE POP OMBRE Bikini Bottom - XXS / Standard / Cheekiest
Tracking number: /
Order placed: 6/18/2026, 9:40:00 PM
Shipping address: 341 Prom Riverside, 135, Shediac, NB, E4P 2N9
AGENT2026-06-19 00:43:52· chat/gorgias_chat
Unfortunately, we cannot make changes to your order once your order has been placed. If you need to make any changes to your shipping address within 8 hours of placing your order, please request more help below.
AGENT2026-06-19 00:43:52· chat/gorgias_chat
Was this helpful?
CUSTOMER2026-06-19 00:43:52· chat/gorgias_chat
No, I need more help
AGENT2026-06-19 00:43:52· chat/gorgias_chat
Connecting you to our team. We will be with you soon.
AGENT2026-06-19 00:44:01· chat/helpdesk
Hi there! I’m Kelly, and I'll be helping you today. :)
CUSTOMER2026-06-19 00:44:43· chat/gorgias_chat
Hi! I ordered like 2 minutes ago and noticed that 2 bottoms are XXS, supposed to be M
AGENT2026-06-19 00:46:02· chat/helpdesk
Let me check it for you.
Are you referring to this order number : 2367994NA?
CUSTOMER2026-06-19 00:46:12· chat/gorgias_chat
Yes
AGENT2026-06-19 00:46:23· chat/helpdesk
Checking.
AGENT2026-06-19 00:47:14· chat/helpdesk
You have ordered for 3 pair of suits?
CUSTOMER2026-06-19 00:47:33· chat/gorgias_chat
Yes, all the bottoms should be M
CUSTOMER2026-06-19 00:47:51· chat/gorgias_chat
Don’t know what I did…
AGENT2026-06-19 00:49:16· chat/helpdesk
Noted. For Mala style, we have here M tie side cheekiest bottom.
And the 2 styles are in XXS cheekiest - will request for a change size to Medium in standard cheekiest bottoms.
CUSTOMER2026-06-19 00:49:52· chat/gorgias_chat
Yes that’s perfect, thanks
AGENT2026-06-19 00:49:56· chat/helpdesk
Can I get the email address associated on the order?
CUSTOMER2026-06-19 00:50:08· chat/gorgias_chat
Johannie_doiron@hotmail.com
AGENT2026-06-19 00:53:10· chat/helpdesk
Thanks. I have forwarded your concern to the Orders Team for further assistance.
Allow them to get back to you via email within 24 hours to confirm the changes.
Kindly monitor your spam and junk folder too as some emails ends up there.
CUSTOMER2026-06-19 00:53:40· chat/gorgias_chat
Ok sounds good!
AGENT2026-06-19 00:54:15· chat/helpdesk
Thank you.
Do you have any other concerns that I can help you with?
CUSTOMER2026-06-19 00:54:27· chat/gorgias_chat
No that’s all
AGENT2026-06-19 00:54:33· chat/helpdesk
Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
AGENT2026-06-19 00:55:08· chat/helpdeskINTERNAL
Hi, for. your assistance. Thanks
- 2367994NA
- needed an M cheekiest bottoms in Mica and Maia
AGENT2026-06-19 06:18:13· email/helpdesk
Hi Johannie,
It's Jesselle here from Triangl's Orders team with an update for you about your order #2367994NA.
We removed your original order from our system but do not panic! We created a new one with your preferences. Your new order number is #2368190NA and it is for the following:
MALA - JADED GREEN Neoprene Balconette Bikini S++ in Top, JADED GREEN Neoprene Bikini M Tie-Side Cheekiest Bottom
MICA - BLUE BLOSS CHECK Crop Bikini S++ in Top, BLUE BLOSS CHECK Bikini M Standard Cheekiest Bottom
MAIA - PADDLE POP OMBRE Scoop Bikini S++ in Top, PADDLE POP OMBRE Bikini M Standard Cheekiest Bottom
Take note that the change will be manually processed so our system will not be able to capture it in the summary of the Shipping Confirmation email that will be sent to you. Your order has been updated – as promised! – just as you requested.
A Shipping Confirmation email will be sent to you with your order's tracking information as soon as it's shipped.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Jesselle X