CUSTOMER2026-06-05 00:59:46· chat/gorgias_chat
I need exchange a swimsuit for a refund
AI_AGENT2026-06-05 00:59:57· chat/api
Hi Avery Shimaitis!
Thanks for your message! Let me connect you with one of our team members who can help you with this exchange and refund.
Please hold on for a moment while I transfer the chat. The expected wait time for a response is about 1 minute.
AGENT2026-06-05 01:00:39· chat/helpdesk
Hi there! I’m Kelly, and I'll be assisting you today. :)
CUSTOMER2026-06-05 01:01:08· chat/gorgias_chat
Hi Kelly I would like to return a swimsuit
AGENT2026-06-05 01:01:12· chat/helpdesk
I'm so sorry to hear that you need to make an exchange.
Let me forward your concern to the Returns Team for an exchange assistance. Do you mind sending the following information.
- Order number:
- Refund or Exchange:
- Style Name and Sizes you are Returning:
- Style Name and Sizes you need if Exchanging:
- Can you also confirm if there's any change in your shipping address? (for exchange request)
CUSTOMER2026-06-05 01:02:10· chat/gorgias_chat
2347403NA
CUSTOMER2026-06-05 01:02:13· chat/gorgias_chat
refund
CUSTOMER2026-06-05 01:02:48· chat/gorgias_chat
HORIZON BLUE Stripe Balconette Bikini- top and bottoms both medium
AGENT2026-06-05 01:03:45· chat/helpdesk
Thank you.
I have forwarded your concern to the Returns Team for review.
Allow them to get back to you via email within 24 to 48 hours for further assistance.
Kindly monitor your spam and junk folder as some emails ends up there.
CUSTOMER2026-06-05 01:03:55· chat/gorgias_chat
Okay thank you
AGENT2026-06-05 01:04:19· chat/helpdesk
You're most welcome.
Anything else that I can hep you with?
CUSTOMER2026-06-05 01:04:48· chat/gorgias_chat
No
AGENT2026-06-05 01:05:00· chat/helpdesk
Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
AGENT2026-06-05 01:05:17· chat/helpdeskINTERNAL
Hello, for refund. Thanks
- 2347403NA
refund
HORIZON BLUE Stripe Balconette Bikini- top and bottoms both medium
AGENT2026-06-08 13:41:43· email/helpdesk
Dear Avery,
Your concern has been forwarded to us.
Thank you for confirming your request, and we're glad to assist. Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
⸻
Items Approved for Refund: JARA - HORIZON BLUE - top M , bottom : M / Standard / Cheeky
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 2347403NARF
⸻
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸻
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸻
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸻
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
⸻
Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸻
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time - we're here to help.
Thanks again. Wishing you a wonderful day!
Warm regards,
Elaine xx
AGENT2026-06-08 13:42:03· email/helpdeskINTERNAL
RF 2347403NA / 2347403NARF
AGENT2026-06-17 05:58:56· email/helpdeskINTERNAL
WH
6/11/2026 #2347403NA N/A AVERY SHIMAITIS STAHORBBOTM 1 FEDEX872905102437 338359 6/15/2026
6/11/2026 #2347403NA N/A AVERY SHIMAITIS JARHORTOPM 1 FEDEX872905102437 338360 6/15/2026