11,901 tickets1-100

Re: I need exchange a swimsuit for a refund , Hi Kelly I would like to return a swimsuit , 2347403NA, re ...

Avery Shimaitis · avery.shim@gmail.com · Gorgias #224598716

closed
Opened
5 Jun 2026, 00:59
Closed
8 Jun 2026, 13:42
Assignee
Reena - Returns Team
Order
2347403
retreturnsreturns_approvedtrianglai_answeredai_handoverai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-05 00:59:46· chat/gorgias_chat
    I need exchange a swimsuit for a refund
  2. AI_AGENT2026-06-05 00:59:57· chat/api
    Hi Avery Shimaitis! Thanks for your message! Let me connect you with one of our team members who can help you with this exchange and refund. Please hold on for a moment while I transfer the chat. The expected wait time for a response is about 1 minute.
  3. AGENT2026-06-05 01:00:39· chat/helpdesk
    Hi there! I’m Kelly, and I'll be assisting you today. :)
  4. CUSTOMER2026-06-05 01:01:08· chat/gorgias_chat
    Hi Kelly I would like to return a swimsuit
  5. AGENT2026-06-05 01:01:12· chat/helpdesk
    I'm so sorry to hear that you need to make an exchange. Let me forward your concern to the Returns Team for an exchange assistance. Do you mind sending the following information. - Order number: - Refund or Exchange: - Style Name and Sizes you are Returning: - Style Name and Sizes you need if Exchanging: - Can you also confirm if there's any change in your shipping address? (for exchange request)
  6. CUSTOMER2026-06-05 01:02:10· chat/gorgias_chat
    2347403NA
  7. CUSTOMER2026-06-05 01:02:13· chat/gorgias_chat
    refund
  8. CUSTOMER2026-06-05 01:02:48· chat/gorgias_chat
    HORIZON BLUE Stripe Balconette Bikini- top and bottoms both medium
  9. AGENT2026-06-05 01:03:45· chat/helpdesk
    Thank you. I have forwarded your concern to the Returns Team for review. Allow them to get back to you via email within 24 to 48 hours for further assistance. Kindly monitor your spam and junk folder as some emails ends up there.
  10. CUSTOMER2026-06-05 01:03:55· chat/gorgias_chat
    Okay thank you
  11. AGENT2026-06-05 01:04:19· chat/helpdesk
    You're most welcome. Anything else that I can hep you with?
  12. CUSTOMER2026-06-05 01:04:48· chat/gorgias_chat
    No
  13. AGENT2026-06-05 01:05:00· chat/helpdesk
    Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
  14. AGENT2026-06-05 01:05:17· chat/helpdeskINTERNAL
    Hello, for refund. Thanks - 2347403NA refund HORIZON BLUE Stripe Balconette Bikini- top and bottoms both medium
  15. AGENT2026-06-08 13:41:43· email/helpdesk
    Dear Avery, Your concern has been forwarded to us. Thank you for confirming your request, and we're glad to assist. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: JARA - HORIZON BLUE - top M , bottom : M / Standard / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2347403NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time - we're here to help. Thanks again. Wishing you a wonderful day! Warm regards, Elaine xx
  16. AGENT2026-06-08 13:42:03· email/helpdeskINTERNAL
    RF 2347403NA / 2347403NARF
  17. AGENT2026-06-17 05:58:56· email/helpdeskINTERNAL
    WH 6/11/2026 #2347403NA N/A AVERY SHIMAITIS STAHORBBOTM 1 FEDEX872905102437 338359 6/15/2026 6/11/2026 #2347403NA N/A AVERY SHIMAITIS JARHORTOPM 1 FEDEX872905102437 338360 6/15/2026
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