CUSTOMER2026-06-10 18:08:08· chat/gorgias_chat
I need to speak with a representive
AI_AGENT2026-06-10 18:08:46· chat/api
Hi, welcome to TRIANGL!
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat. The waiting time for a response is about 1 minute.
CUSTOMER2026-06-10 18:11:30· chat/gorgias_chat
Hello
AGENT2026-06-10 18:16:41· chat/helpdesk
Hi there! I’m Kelly, and I'll be helping you today. :)
AGENT2026-06-10 18:16:54· chat/helpdesk
How can I help?
CUSTOMER2026-06-10 18:18:04· chat/gorgias_chat
Hi Kelly. I have received very poor customer service. I wanted to exchange my swim top but received an email days later with instructions to order another. I don't want to do that. I would just like to return the item
CUSTOMER2026-06-10 18:18:27· chat/gorgias_chat
Please email me a return label or an address where i can return to item to for a full refund
CUSTOMER2026-06-10 18:18:58· chat/gorgias_chat
Order# BA09C72930587
AGENT2026-06-10 18:20:12· chat/helpdesk
Returns Team are currently experiencing some delays due to an overwhelming amount of orders being placed recently.
My sincere apologies for the inconvenience, Robyn.
Allow me relay that new request. One moment, please.
AGENT2026-06-10 18:22:04· chat/helpdesk
I appreciate the patience.
I submitted a follow up request to the Returns Team.
Allow them to get back to you via email within 24 hours for further assistance.
Kindly monitor your spam and junk folder too as some emails ends up there.
CUSTOMER2026-06-10 18:23:15· chat/gorgias_chat
This is not acceptable because I want to note that I am requesting this return within the 14-return period. I will not be penalized because the returns team is behind.
CUSTOMER2026-06-10 18:23:40· chat/gorgias_chat
I am chatting with you because I have received no response to the request via email
AGENT2026-06-10 18:24:16· chat/helpdesk
The delay in the Returns Team's response will not affect the return window and they will refer to the date you've initiated the return.
CUSTOMER2026-06-10 18:24:42· chat/gorgias_chat
At this point I will pay for the shipping
AGENT2026-06-10 18:24:45· chat/helpdesk
I can understand how important it is for you to have this taken care of right away. How I wish we could resolve this sooner; however, only the Returns Team can further assist you on this matter as we have a limited access in our end.
CUSTOMER2026-06-10 18:25:02· chat/gorgias_chat
Can you not provide me with a return address?
AGENT2026-06-10 18:25:56· chat/helpdesk
Sorry but only the Returns Team can assist you further on this as we have restrictions with their tools.
AGENT2026-06-10 18:26:18· chat/helpdesk
However, rest assured that your concern has been forwarded and you will hear from them as soon as they can.
AGENT2026-06-10 18:26:38· chat/helpdesk
I already flagged this as an urgent to get an immediate assistance.
CUSTOMER2026-06-10 18:27:01· chat/gorgias_chat
Thanks
AGENT2026-06-10 18:28:24· chat/helpdesk
Thank you so much for understanding.
Do you have any other concerns that I can help you with?
AGENT2026-06-10 18:28:37· chat/helpdeskINTERNAL
Please refer to : https://triangl.gorgias.com/app/ticket/224564675
AGENT2026-06-10 18:30:09· chat/helpdesk
I’ve noticed you’re away for quite some time, I’m closing our chat session now. However, my colleagues and I are here should you have any further questions.xx