Re: New customer message on June 12, 2026 at 4:51 am

Hi Harper, We have an update concerning your Triangl purchase. Your parcel is at the FedEx location in OKLAHOMA CITY, OK. However, we've been informed that your shipping address is incomplete / incorrect. Kindly fill out the format below and also include your alternative contact number as well. NAME: SHIPPING ADDRESS: CITY: STATE: COUNTRY: ZIP: PHONE: EMAIL: Please reply as soon as you can so we can arrange the redelivery. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee.

RTS: 872959225316 SCHEDULED DELIVERY DATE Monday 6/15/2026 before 5:00 pm Estimated between 10:15 AM - 2:15 PM https://www.fedex.com/fedextrack/?trknbr=872959225316&trkqual=2461203000~872959225316~FX PM sent to Ms. Yvonne for approval to reprocess.

Hi Harper, Thank you for reaching out to us. We are sorry to confirm that your parcel is being returned to our warehouse following a failed delivery attempt. The return tracking number is 872959225316. We completely understand your disappointment, especially as you've been looking forward to your order. While our standard policy involves a refund of the item value minus a $20 USD administration fee, we would be happy to reprocess this order for you at no additional cost. If you are amenable, please confirm if we will be shipping your replacement order to the same address. If not, please fill in your details below: NAME: STREET ADDRESS (NAME & NUMBER): CITY: STATE: COUNTRY: ZIP: PHONE: Please note: For security reasons, FedEx normally does not leave parcels unattended, as deliveries require a signature upon receipt. This helps ensure your order arrives safely. If you won't be available at the time of delivery, you may want to consider a shipping address where someone you trust will always be there to receive the parcel on your behalf. We truly value your continued support and look forward to getting your new pieces to you soon. We await your reply! Kindest, Bernadette x

Dear Harper, Thank you for confirming your details! We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2361475NA to be shipped to: Harper Ormiston 3214 Prairie Ave Edmond OK 73013 United States +1 405-482-4204 Our order processing timeframe is 1–2 business days, and shipping usually takes 2-35 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. If you have any other questions about your order, please reach out to us anytime, and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently. Kindest, Trish

Dear Harper, Thank you for reaching out. I completely understand your concern, especially as the tracking has been showing "waiting for details" since June 12th. I can confirm that your order #2361475NA has already been endorsed for dispatch. Please find your tracking details below: Order Number: #2361475NA Tracking Number: 529136060480 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=529136060480 However, I've noticed that there has been no movement on the tracking since then. We're very sorry for the delay in receiving your order. We've contacted our shipper to investigate the status of the shipment. Just a quick heads-up: our FedEx point of contact doesn’t operate on weekends, so we expect to hear back on Monday/Tuesday. As soon as we have an update, we’ll let you know. Please expect another email from us soon. Kindest, Trish

If no update by June 23, pls FF up and make sure to check in with the CX too. Thanks! x #2361475NA | 529136060480 Tracking shows that the shipping label was created on Sunday, 6/14/26 - 10:22 PM However, no movement since. For FF up / clarification Query sent to both FedEx ( SFC38030557) and Request Sheet ( WeTIAM ) Awaiting feedback

WeTIAM update: Sat, Jun 20, 2026 at 2:27 pm #2361475NA FEDEX movement to next stage,please note

Dear Harper, This is Trish from Triangl's Orders team with an update about your concern. We completely understand how stressful it is to be waiting on this, and we’re really sorry you’ve had to go through this delay. As promised, we’ve already reached out to our shipper about your order. There was an unexpected delay in dispatching your order. However, we're pleased to confirm that your parcel has now left the warehouse and is currently in transit with FedEx. We've also checked the tracking, and it is now showing movement through the FedEx network, which is great news. Your parcel is actively in transit toward its destination. For your convenience, you can monitor the shipment using the tracking link below: https://www.fedex.com/fedextrack/?trknbr=529136060480 We sincerely appreciate your patience and understanding while this was being resolved. If you have any other questions or concerns, please don’t hesitate to reach out, and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Trish x