Hello,
I returned the bathing suit about a week ago now! I still have not received my exchange…. Was just checking on an update. Thank you!!!
AGENT2026-06-23 12:41:44· email/helpdesk
Dear Emily,
Thanks for reaching out to us.
We apologize for any delay in processing your exchange, and we'd love to check the status of your request.
We have spoken with our Fulfilment Team and sadly, we do not have your parcel recorded yet as received. Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details, we will check back with our Fulfilment Team and confirm the exchange.
If you have other concerns, please don't hesitate to let us know and we're here to help.
We hope to hear from you soon.
Kindest,
Elaine xx
AGENT2026-06-23 12:42:00· email/helpdeskINTERNAL
EX 2326909NA / CF442F2918622
APPROVED 6/5/2026
CUSTOMER2026-06-23 16:56:31· email/email
Hello,
Theo picture is kind of hard to see but here is my receipt. Thank you!
AGENT2026-06-29 00:53:04· email/helpdesk
Hi Emily,
Thanks for sending this through.
Great news, your VINCA - PINK CANDY VELVET Set: S / M Cheekiest tie-side has been processed and a new Order Confirmation has been sent. Please note, the tracking number will follow in the next 1-2 business days.
I have also put through a request to refund the price difference for your exchange. A credit will automatically be applied to the original payment method within 10 business days and a notification email will be sent once complete.
Feel free to get in touch at any time should you require further assistance.
Kindest,
Joan