AGENT2026-06-08 19:16:39Ā· email/helpdesk
Hi Sara,
Thank you for reaching out. Weāre sorry to hear the item didnāt fit as expected. With swimwear, we know that sometimes a different style or size can make all the difference.
Before proceeding with a refund, weād be happy to offer you the option to exchange your item for any other style from the TRIANGL collection of the same value. As a thank-you for choosing an exchange, we can also provide a $10 USD refund back to your original payment method.
If youād like to proceed with an exchange, simply send us:
⢠The style name
⢠Top size
⢠Bottom size
⢠Preferred bottom coverage (if applicable)
and weāll guide you through the next steps.
Of course, if you would still prefer a refund instead, thatās absolutely fine too ā just let us know and weāll assist further. Please note that original shipping costs are non-refundable.
Kindest,
Nikka
AGENT2026-06-08 19:17:04Ā· email/helpdeskINTERNAL
Pending Approval / 2348398NA / 5E1FBA2933512 / Offered EX - PROMO10
CUSTOMER2026-06-08 19:44:04Ā· email/email
Appreciate the offer! Need to return. I bought the biggest size and it's way too small. So would just like to return the whole suit Ty! Let me know next steps!
AGENT2026-06-09 13:39:45Ā· email/helpdesk
Hi Sara,
Thank you for confirming your return request.
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
āø»
Items Approved for Refund:
MALA - BANC Blue Balconette Bikini XL/M / Tie-side / Cheeky
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 5E1FBA2933512
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
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Important Notes
⢠Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
⢠Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Lynn
AGENT2026-06-09 13:39:52Ā· email/helpdeskINTERNAL
#2348398NA 5E1FBA2933512
AGENT2026-06-26 04:51:58Ā· email/helpdeskINTERNAL
FP 2348398NA 5E1FBA2933512
sd 6/13/26
add 6/17/26
wh 6/22/2026
6/17/2026 #2348398NA N/A SARA REESE MALBAN2TOPXL 1 FEDEX1195267412130009457800873041830230 340193 6/22/2026
6/17/2026 #2348398NA N/A SARA REESE TIEBAN2BBOTM 1 FEDEX1195267412130009457800873041830230 340194 6/22/2026