Good afternoon!
Thank you for your help! I really appreciate it! I just got a confirmation from UPS that the package was delivered to the address. Just checking in to make sure y'all got it and that the refund would go through. Thanks again!
AGENT2026-06-02 07:27:38¡ email/helpdesk
Dear Frances,
Thanks for reaching out, we'd love to check the status of your request.
We have spoken with our Fulfilment Team and sadly, we do not have your parcel recorded as received.
Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details and confirm your postage date was within the 14 day return period, then we can check back with our Fulfilment Team and confirm a refund or exchange.
Kindest,
Crystel
Yes ma'am! I will attach the email below saying it got received. Thanks again!
AGENT2026-06-05 11:21:02¡ email/helpdesk
Dear Frances,
Thank you for sending this through!
We're pleased to inform you that weâve received your returned items, and your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and youâll receive a notification email once the process is complete.
If you need any further assistance, please donât hesitate to reach outâweâre happy to help!
Wishing you a wonderful day!
Kindest,
Joan M.