Hi Laura,
Thank you for sending that through!
We will process your request once the tracking status has been updated.
Feel free to email us back should you have other concerns.
Kindest,
Jetz
AGENT2026-06-10 03:27:13· email/helpdeskINTERNAL
ON HOLD / SD 6/9/26
EX #2343201NA / 28D1A42930015
TN 872859064484
Status: Shipment information sent to FedEx
CUSTOMER2026-06-17 10:26:13· email/email
I just wanted to touch base and make sure the suit was received? And has the other suit been mailed out that I wanted to exchange it for? I'm hoping to have it before my 4th of July vacation.
AGENT2026-06-18 05:28:19· email/helpdesk
Hi Laura,
Thanks for getting back to us. We sincerely apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
We're pleased to inform you that your exchange for VINCA - AZURE SPARKLE M Top & S / Tie-side / Cheekiest Bottom has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
If you need any further assistance, feel free to reach out—we’re happy to help!
Kindest,
Reena
AGENT2026-06-18 05:29:25· email/helpdeskINTERNAL
2343201NA / 28D1A42930015
EX PROCESSED 6/18/26
NEW ORDER #2367231NA
6/11/2026 #2343201NA 28D1A42930015 LAURA CARTER STAAZU2CBOTM 1 FEDEX872859064484 338436 6/17/2026
6/11/2026 #2343201NA 28D1A42930015 LAURA CARTER SOFAZU2TOPL 1 FEDEX872859064484 338437 6/17/2026
Replies are sent through Open Doors, so they stay on the customer record.