31,919 tickets1-100

Re: Wrong order - 2365987NA

ASHLEY CASSIDY 路 ashley.cassidy5@gmail.com 路 Gorgias #226454320

closed
Opened
16 Jun 2026, 23:32
Closed
17 Jun 2026, 12:15
Assignee
Jesselle - Orders
or_oos (notice)or_style changeorderstrianglai_answeredai_handoverai_processingai_snoozevipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-16 23:32:24路 email/email
    I just ordered the wrong suit by accident less than two minutes ago? Can I update the order quickly?
  2. CUSTOMER2026-06-16 23:34:48路 chat/gorgias_chat
    Hi I just ordered the wrong suit by accident
  3. AI_AGENT2026-06-16 23:35:07路 chat/api
    Hi, welcome to TRIANGL! Please use the verification button to confirm your identity so I can locate your order. After that, I'll connect you with the team who can help change or cancel your suit order.
  4. AI_AGENT2026-06-16 23:35:42路 chat/gorgias_chat
    Signed in successfully.
  5. AI_AGENT2026-06-16 23:36:12路 chat/api
    Your order was placed just 6 minutes ago and is still unfulfilled. I'm connecting you with the team now who can review the possibility of changing or canceling it. A live agent will be with you shortly to assist further.
  6. CUSTOMER2026-06-16 23:36:22路 chat/gorgias_chat
    Order number 2365987NA
  7. CUSTOMER2026-06-16 23:36:31路 chat/gorgias_chat
    Literally 2 min ago. So sorry
  8. CUSTOMER2026-06-16 23:36:45路 chat/gorgias_chat
    Thank you!!!
  9. AGENT2026-06-16 23:36:48路 chat/helpdesk
    Hi, I鈥檓 Lery, and I鈥檒l be helping you from here. :)
  10. CUSTOMER2026-06-16 23:36:57路 chat/gorgias_chat
    Hi! Thank you 馃檹
  11. AGENT2026-06-16 23:37:02路 chat/helpdesk
    Can I also have the full name and email address used to create the order, please?
  12. CUSTOMER2026-06-16 23:37:29路 chat/gorgias_chat
    Ashley Cassidy Ashley.cassidy5@gmail.com. Order number 2365987NA
  13. AGENT2026-06-16 23:39:59路 chat/helpdesk
    Thank you.
  14. AGENT2026-06-16 23:40:14路 chat/helpdesk
    Are you looking into changing the order?
  15. CUSTOMER2026-06-16 23:41:38路 chat/gorgias_chat
    Yes, I just wanted basically the same swimsuit in the all pink
  16. CUSTOMER2026-06-16 23:41:59路 chat/gorgias_chat
    DARA - PETALI PINK TRIANGLE BIKINI SET $119
  17. AGENT2026-06-16 23:43:01路 chat/helpdesk
    Will it still be in an L top and L standard, cheeky bottom?
  18. CUSTOMER2026-06-16 23:43:35路 chat/gorgias_chat
    Yes, please exactly the same sizes
  19. CUSTOMER2026-06-16 23:43:40路 chat/gorgias_chat
    I鈥檓 so sorry
  20. AGENT2026-06-16 23:44:01路 chat/helpdesk
    Noted. For this case, I will send your details and request over to our Orders Team. Please expect an email update from our Orders Team from this point on up to 24-48 hours.
  21. CUSTOMER2026-06-16 23:44:19路 chat/gorgias_chat
    Thanks!
  22. AGENT2026-06-16 23:45:27路 chat/helpdesk
    No worries. :) Is there anything else I can help you with?
  23. CUSTOMER2026-06-16 23:46:50路 chat/gorgias_chat
    no, thank you so much. Have a lovely evening.
  24. AGENT2026-06-16 23:47:23路 chat/helpdesk
    You're welcome. :) Thanks for chatting with us today and feel free to visit us again if you have any further questions. Have an awesome night too and take care. xx
  25. AGENT2026-06-16 23:47:35路 chat/helpdeskINTERNAL
    2365987NA Ashley Cassidy | Ashley.cassidy5@gmail.com cx wants to change order to Dara Petali in L top and L standard, cheeky bottom
  26. AGENT2026-06-17 05:52:35路 chat/helpdeskINTERNAL
    Merged: https://triangl.gorgias.com/app/ticket/226454228 and https://triangl.gorgias.com/app/ticket/226454320 Thank you. x
  27. AGENT2026-06-17 06:21:39路 email/helpdesk
    Dear Ashley, Thank you for choosing Triangl. We understand you鈥檇 like to make changes to your order #2365987NA. We can鈥檛 guarantee that it can be done, but we鈥檒l definitely try our best. Just to confirm, you鈥檇 like to receive the following styles and sizes instead of what鈥檚 in your original order: DARA - PETALI Pink Triangle Bikini Set 1 x Top in L 1 x Bottoms in L / Standard / Cheeky However, we have received many orders for the DARA - PETALI Pink Triangle Bikini Top in L and have since run out of stock. We're in the process of securing more but the ETA for this style is still to be determined. We might have an ETA within the next 2 - 3 days. Are you willing to wait for an update from us then? Once we receive your confirmation, we鈥檒l send a request to our shipper right away and email you again as soon as we have an update. Please note that changes can only be made once, so be sure these are your final picks. Please let us know if you鈥檇 like to proceed. In the meantime, we鈥檒l place your order on hold so it doesn鈥檛 get shipped before we hear back from you. Kindest, Katrina x
  28. CUSTOMER2026-06-17 11:50:06路 email/email
    I really can't wait so go ahead and just keep my regular order and if it doesn't work out, I can exchange it for the pedal pink and hopes that you have restocked it by then. I need the bathing suit as soon as possible for a trip late next week, so let's just keep the regular order if you are out of the bank right now.
  29. AGENT2026-06-17 12:15:05路 email/helpdesk
    Hi Ashley, Thank you for your confirmation. We're so glad you've decided to keep your original order! Please expect a separate email for your tracking confirmation once the order ships. Just be sure to check your spam/junk folders so as to not miss it out. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle
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