5,141 tickets1-100

Re: Wrong order - 2365987NA

ASHLEY CASSIDY · ashley.cassidy5@gmail.com · Gorgias #226454320

closed
Opened
16 Jun 2026, 23:32
Closed
17 Jun 2026, 12:15
Assignee
Jesselle - Orders
or_oos (notice)or_style changeorderstrianglai_answeredai_handoverai_processingai_snoozevipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-16 23:32:24· email/email
    I just ordered the wrong suit by accident less than two minutes ago? Can I update the order quickly?
  2. CUSTOMER2026-06-16 23:34:48· chat/gorgias_chat
    Hi I just ordered the wrong suit by accident
  3. AI_AGENT2026-06-16 23:35:07· chat/api
    Hi, welcome to TRIANGL! Please use the verification button to confirm your identity so I can locate your order. After that, I'll connect you with the team who can help change or cancel your suit order.
  4. AI_AGENT2026-06-16 23:35:42· chat/gorgias_chat
    Signed in successfully.
  5. AI_AGENT2026-06-16 23:36:12· chat/api
    Your order was placed just 6 minutes ago and is still unfulfilled. I'm connecting you with the team now who can review the possibility of changing or canceling it. A live agent will be with you shortly to assist further.
  6. CUSTOMER2026-06-16 23:36:22· chat/gorgias_chat
    Order number 2365987NA
  7. CUSTOMER2026-06-16 23:36:31· chat/gorgias_chat
    Literally 2 min ago. So sorry
  8. CUSTOMER2026-06-16 23:36:45· chat/gorgias_chat
    Thank you!!!
  9. AGENT2026-06-16 23:36:48· chat/helpdesk
    Hi, I’m Lery, and I’ll be helping you from here. :)
  10. CUSTOMER2026-06-16 23:36:57· chat/gorgias_chat
    Hi! Thank you 🙏
  11. AGENT2026-06-16 23:37:02· chat/helpdesk
    Can I also have the full name and email address used to create the order, please?
  12. CUSTOMER2026-06-16 23:37:29· chat/gorgias_chat
    Ashley Cassidy Ashley.cassidy5@gmail.com. Order number 2365987NA
  13. AGENT2026-06-16 23:39:59· chat/helpdesk
    Thank you.
  14. AGENT2026-06-16 23:40:14· chat/helpdesk
    Are you looking into changing the order?
  15. CUSTOMER2026-06-16 23:41:38· chat/gorgias_chat
    Yes, I just wanted basically the same swimsuit in the all pink
  16. CUSTOMER2026-06-16 23:41:59· chat/gorgias_chat
    DARA - PETALI PINK TRIANGLE BIKINI SET $119
  17. AGENT2026-06-16 23:43:01· chat/helpdesk
    Will it still be in an L top and L standard, cheeky bottom?
  18. CUSTOMER2026-06-16 23:43:35· chat/gorgias_chat
    Yes, please exactly the same sizes
  19. CUSTOMER2026-06-16 23:43:40· chat/gorgias_chat
    I’m so sorry
  20. AGENT2026-06-16 23:44:01· chat/helpdesk
    Noted. For this case, I will send your details and request over to our Orders Team. Please expect an email update from our Orders Team from this point on up to 24-48 hours.
  21. CUSTOMER2026-06-16 23:44:19· chat/gorgias_chat
    Thanks!
  22. AGENT2026-06-16 23:45:27· chat/helpdesk
    No worries. :) Is there anything else I can help you with?
  23. CUSTOMER2026-06-16 23:46:50· chat/gorgias_chat
    no, thank you so much. Have a lovely evening.
  24. AGENT2026-06-16 23:47:23· chat/helpdesk
    You're welcome. :) Thanks for chatting with us today and feel free to visit us again if you have any further questions. Have an awesome night too and take care. xx
  25. AGENT2026-06-16 23:47:35· chat/helpdeskINTERNAL
    2365987NA Ashley Cassidy | Ashley.cassidy5@gmail.com cx wants to change order to Dara Petali in L top and L standard, cheeky bottom
  26. AGENT2026-06-17 05:52:35· chat/helpdeskINTERNAL
    Merged: https://triangl.gorgias.com/app/ticket/226454228 and https://triangl.gorgias.com/app/ticket/226454320 Thank you. x
  27. AGENT2026-06-17 06:21:39· email/helpdesk
    Dear Ashley, Thank you for choosing Triangl. We understand you’d like to make changes to your order #2365987NA. We can’t guarantee that it can be done, but we’ll definitely try our best. Just to confirm, you’d like to receive the following styles and sizes instead of what’s in your original order: DARA - PETALI Pink Triangle Bikini Set 1 x Top in L 1 x Bottoms in L / Standard / Cheeky However, we have received many orders for the DARA - PETALI Pink Triangle Bikini Top in L and have since run out of stock. We're in the process of securing more but the ETA for this style is still to be determined. We might have an ETA within the next 2 - 3 days. Are you willing to wait for an update from us then? Once we receive your confirmation, we’ll send a request to our shipper right away and email you again as soon as we have an update. Please note that changes can only be made once, so be sure these are your final picks. Please let us know if you’d like to proceed. In the meantime, we’ll place your order on hold so it doesn’t get shipped before we hear back from you. Kindest, Katrina x
  28. CUSTOMER2026-06-17 11:50:06· email/email
    I really can't wait so go ahead and just keep my regular order and if it doesn't work out, I can exchange it for the pedal pink and hopes that you have restocked it by then. I need the bathing suit as soon as possible for a trip late next week, so let's just keep the regular order if you are out of the bank right now.
  29. AGENT2026-06-17 12:15:05· email/helpdesk
    Hi Ashley, Thank you for your confirmation. We're so glad you've decided to keep your original order! Please expect a separate email for your tracking confirmation once the order ships. Just be sure to check your spam/junk folders so as to not miss it out. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle
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