Re: Your Refund request # 630AC12916882: Approved

Hi Luly, Thank you for letting us know and for the update regarding your return. To help us review your request and track your return package, could you please provide a copy or photo of your return postage receipt showing the tracking number and the courier service used? Once we receive this information, we'll be happy to check the status of your return and review the circumstances surrounding the delay. We look forward to hearing from you. Kind regards, Ja

#2327178NA / 630AC12916882 Approved 5/19

Hi Lourdes, We're emailing about your Refund Request for Order #2327178NA that was approved on May 19, 2026. As communicated by the team, once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunately, we received your items beyond the specified time frame however we are willing to make an exception and process an exchange for you. Please let us know your top 3 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request. Kindest, Crystel

CLARIFICATION - #2327178NA / 630AC12916882 TN 9534616320266157261278 Shipped beyond 14 days SD 6/06/2026

WH 6/11/2026 #2327178NA N/A LOURDES RODRIGUEZ NMALVARTOPSPP 1 USPS9534616320266157261278 338336 6/15/2026 6/11/2026 #2327178NA N/A LOURDES RODRIGUEZ ESTTUR2TOPS 1 USPS9534616320266157261278 338337 6/15/2026 6/11/2026 #2327178NA N/A LOURDES RODRIGUEZ NMALVARABOTS 1 USPS9534616320266157261278 338338 6/15/2026 6/11/2026 #2327178NA N/A LOURDES RODRIGUEZ SIDTUR2ABOTS 1 USPS9534616320266157261278 338339 6/15/2026

Hi Lourdes, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your return under Order: #2327178NA and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Lynn

Hi Lourdes, Thank you for your response. The returns has been received by our warehouse. As communicated by the team, once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunately, we received your items beyond the specified time frame however we are willing to make an exception and process an exchange for you. Please let us know your top 3 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request. Kindest, Kiara

RT https://triangl.gorgias.com/app/ticket/221623762