Dear Olivia,
Thank you for reaching out. It appears that your email was sent without any message content.
How may we assist you regarding the approved request under RA 9FF8012935705? If you are following up on this request, please let us know how we can help.
We have also checked with our Fulfilment Team and, unfortunately, we do not currently have a record of your parcel being received at our warehouse.
Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details and confirm your postage date was within the 14 day return period, then we can check back with our Fulfilment Team and confirm a refund.
We look forward to your next email.
Kindest,
Denise xx
AGENT2026-06-16 01:01:08¡ email/helpdeskINTERNAL
RF 2352300NA 879FF8012935705
DATE APPROVED: 6/11/26
AGENT2026-06-18 03:13:23¡ email/helpdesk
Dear Olivia,
We're pleased to inform you that weâve received your returned items, and your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and youâll receive a notification email once the process is complete.
If you need any further assistance, please donât hesitate to reach outâweâre happy to help!
Wishing you a wonderful day!
Kindest,
Nikka