Hi there,
I tried to send my item in today but because it's a holiday usps is closed.
Could I get a new return authorization number so I can send my item in on
Monday?
CUSTOMER2026-06-19 17:16:50¡ email/email
Okay just kidding I was able to ship it out today so it should get to you
guys soon!
AGENT2026-06-23 00:11:58¡ email/helpdesk
Dear Smrithi,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details and confirm your postage date was within the 14 day return period, then we can check back with our Fulfilment Team and confirm a refund or exchange.
We look forward to your response!
Kindest,
Jetz
CUSTOMER2026-06-23 14:55:37¡ email/email
Hi there,
Attached is the image of the receipt.
AGENT2026-06-27 02:56:48¡ email/helpdesk
Dear Smrithi,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
We're pleased to inform you that weâve received your returned items, and your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and youâll receive a notification email once the process is complete.
If you need any further assistance, please donât hesitate to reach outâweâre happy to help!
Wishing you a wonderful day!
Kindest,
Joanna