Dear Mallory,
Thank you for reaching out.
We've been informed by FedEx that your parcel was delivered to their sorting location at 11819 WILSHIRE BLVD. You may contact them on 13 26 10 and use your tracking number 529136014941 as reference for updated delivery instructions or preferred pick-up date and time.
We are terribly sorry for the confusion.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
CUSTOMER2026-06-23 19:13:22· email/email
Hi, can you connect me to support? I need to return my order and the portal
is not working for me.
AGENT2026-06-23 22:22:36· email/helpdesk
Dear Mallory,
Thanks for reaching out and letting us know. We are sorry to hear your order didn't meet your expectations. Not to worry, my colleagues from the Returns Team will assist you from here.
I’ll transfer you over to them right away. Kindly expect a reply soon!
Kindest,
Bernadette
AGENT2026-06-23 22:22:55· email/helpdeskINTERNAL
Hi Returns Team! For your assistance, please. Thanks! x