Re: Your request # 3534622934049: Pending Approval

Dear Kristiann, Thank you for reaching out to us, and we sincerely apologize for the delayed response and the inconvenience it has caused. We truly appreciate your patience and understanding. We have also received the chat transcript from our Customer Care Team and we understand that you need the new bikinis for your beach trip soon. So instead of exchanging, the fastest way to receive the new bikinis is by reordering them on our website and returning your current sets for a refund. We could also provide you with a free shipping code so you won't have to pay for the shipping cost of your new items. This is technically an exchange since you will only need to pay for shipping the items back to us. If this works for you, kindly follow the steps below. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-23 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2350724NA. To give you an idea about our order processing timeframe, it usually takes 1-2 business days for us to process the order and then another 3-5 business days for delivery. However, we still cannot guarantee that you'll receive the new items on your preferred date, as there can be occasional customs or courier delays beyond our control that may affect your delivery timeframe from time to time. Nonetheless, this is the best option to receive the new bikini the fastest. We will provide you with the return address and complete instructions once you have confirmed the above. Looking forward to your confirmation! Kindest, Nikka

Pending Approval / 2350724NA / 3534622934049 / Offered RF & REP RT: https://triangl.gorgias.com/app/ticket/225192087 - "my daughter wants to have the suits for a beach trip so I was trying to get it done asap."

Dear Kristiann, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your request for Order 2350724NA and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Geelah

Hi Kristiann, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Thank you for getting back to us and sharing your new order. Your return for Order #2350724NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: 1. MALA - JAVE Blue Crochet Balconette Bikini Top S and Bottom M / Tie-side / Cheeky 2. VINCA - ADAO Pink Textured Triangle Bikini Top S and Bottom M / Tie-side / Cheeky (Send the 2 full sets and bags/pouches in their original plastic packaging.) Return Authorization (RA) Number: 3534622934049 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joanna

RF & REPURCHASE #2350724NA 3534622934049

6/19/2026 #2350724NA 3534622934049 KRISTIANN MILLER NMALJAVABOTM 1 UPS1ZE865760353335306 340889 6/23/2026 6/19/2026 #2350724NA 3534622934049 KRISTIANN MILLER NMALJAVTOPS 1 UPS1ZE865760353335306 340890 6/23/2026 6/19/2026 #2350724NA 3534622934049 KRISTIANN MILLER VINADATOPS 1 UPS1ZE865760353335306 340891 6/23/2026 6/19/2026 #2350724NA 3534622934049 KRISTIANN MILLER TIEADABBOTM 1 UPS1ZE865760353335306 340892 6/23/2026