30,691 tickets1-100

Re: how to place an order, how to add to cart ...

Jane Fox 路 jpfox@comcast.net 路 Gorgias #225909758

closed
Opened
12 Jun 2026, 20:57
Closed
13 Jun 2026, 22:03
Assignee
Unassigned
customer caregentrianglai_answeredai_closeai_handoverai_processingchannel-chat

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  1. CUSTOMER2026-06-12 20:57:29路 chat/gorgias_chat
    how to place an order
  2. AI_AGENT2026-06-12 20:57:49路 chat/api
    Hi, welcome to TRIANGL! Here's how you can place an order on our website: 1. Browse the products and choose what you like. 2. Select the size, color, or any variant options available. 3. Add your chosen items to the shopping cart. 4. Review the items in your cart and proceed to checkout. 5. Enter your shipping and payment details. 6. Confirm and submit your order. Make sure to review your order before the final submission. Is there anything else I can help you with?
  3. CUSTOMER2026-06-12 20:58:50路 chat/gorgias_chat
    how to add to cart
  4. AI_AGENT2026-06-12 20:59:11路 chat/api
    To add the MAIA - ZEBRA SPLASH Scoop Bikini Set to your shopping cart, follow these steps: 1. Go to the product page for the MAIA - ZEBRA SPLASH Scoop Bikini Set. 2. Select any required options like size or color. 3. Click the "Add to Cart" button on the product page. Once the item is in your cart, you can proceed to checkout to complete your purchase. Is there anything else I can help you with?
  5. CUSTOMER2026-06-13 21:15:52路 chat/gorgias_chat
    how to add to cart
  6. AI_AGENT2026-06-13 21:16:04路 chat/api
    Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The typical waiting time for a response in chat is about 1 minute.
  7. AGENT2026-06-13 21:16:30路 chat/helpdesk
    Hi there! I鈥檓 Kelly, and I'll be helping you today. :)
  8. CUSTOMER2026-06-13 21:16:37路 chat/gorgias_chat
    there is no add to cart button
  9. CUSTOMER2026-06-13 21:17:53路 chat/gorgias_chat
    i want to buy this
  10. AGENT2026-06-13 21:17:55路 chat/helpdesk
    You need to choose your preferred style. After that, your desired sizes top and bottoms. Don't forget to choose your bottoms coverage and shape. Once everything is click, the ADD CART will be available.
  11. AGENT2026-06-13 21:19:50路 chat/helpdesk
    Are you able to place an order?
  12. CUSTOMER2026-06-13 21:22:55路 chat/gorgias_chat
    No. the add cart button isn't showing
  13. AGENT2026-06-13 21:23:18路 chat/helpdesk
    Which style you are looking at and your preferred size, please.
  14. AGENT2026-06-13 21:23:28路 chat/helpdesk
    Let me check it on my end.
  15. CUSTOMER2026-06-13 21:25:09路 chat/gorgias_chat
    maia zebra splash scoop bikini set. size xxs for top and bottom. bottom normal
  16. AGENT2026-06-13 21:25:19路 chat/helpdesk
    Checking.
  17. AGENT2026-06-13 21:26:25路 chat/helpdesk
    Which color would that be?
  18. CUSTOMER2026-06-13 21:26:39路 chat/gorgias_chat
    blue
  19. AGENT2026-06-13 21:28:50路 chat/helpdesk
    Thanks for waiting. Upon checking, everything is available for purchase.
  20. AGENT2026-06-13 21:29:02路 chat/helpdesk
    Kindly check that image.
  21. CUSTOMER2026-06-13 21:29:57路 chat/gorgias_chat
    yes. It's for my granddaughters birthday
  22. AGENT2026-06-13 21:29:59路 chat/helpdesk
    Don't forget to click standard bottoms.
  23. CUSTOMER2026-06-13 21:30:18路 chat/gorgias_chat
    i did
  24. AGENT2026-06-13 21:30:27路 chat/helpdesk
    Could you send a screenshot of your screen
  25. CUSTOMER2026-06-13 21:31:25路 chat/gorgias_chat
    I don't know how to do that
  26. AGENT2026-06-13 21:32:26路 chat/helpdesk
    Can you see a line at the bottom of your chosen sizes and coverage?
  27. CUSTOMER2026-06-13 21:32:59路 chat/gorgias_chat
    It's what you sent to me
  28. CUSTOMER2026-06-13 21:35:22路 chat/gorgias_chat
    i clicked add to cart
  29. AGENT2026-06-13 21:35:43路 chat/helpdesk
    Great! You have added everything.
  30. CUSTOMER2026-06-13 21:35:44路 chat/gorgias_chat
    still nothing in my cart
  31. CUSTOMER2026-06-13 21:36:46路 chat/gorgias_chat
    how can I buy? Still nothing in my cart
  32. AGENT2026-06-13 21:37:16路 chat/helpdesk
    Have you click on the shopping bag - upper right corner of your screen.
  33. AGENT2026-06-13 21:38:32路 chat/helpdesk
    Then you will see check out at the bottom.
  34. CUSTOMER2026-06-13 21:40:32路 chat/gorgias_chat
    I'm signed in as Jane Fox
  35. AGENT2026-06-13 21:41:17路 chat/helpdesk
    Did you successfully place an order?
  36. CUSTOMER2026-06-13 21:42:33路 chat/gorgias_chat
    no. not yet. I pressed checkout. It says to login. I'm logged in as Jane Fox
  37. AGENT2026-06-13 21:44:43路 chat/helpdesk
    No need to log in. You can just click on CHECK OUT. Then you will see the payment details.
  38. CUSTOMER2026-06-13 21:46:50路 chat/gorgias_chat
    I did that. It still says checkout
  39. AGENT2026-06-13 21:47:48路 chat/helpdesk
    Got it. Are you using your laptop in placing an order?
  40. CUSTOMER2026-06-13 21:47:58路 chat/gorgias_chat
    yes
  41. AGENT2026-06-13 21:48:20路 chat/helpdesk
    Which browser are you using? Would that be a Chrome?
  42. CUSTOMER2026-06-13 21:50:28路 chat/gorgias_chat
    yes
  43. AGENT2026-06-13 21:50:55路 chat/helpdesk
    I would ask you to clear your cache.
  44. CUSTOMER2026-06-13 21:51:28路 chat/gorgias_chat
    what does that mean?
  45. AGENT2026-06-13 21:52:18路 chat/helpdesk
    I'm so sorry but is there someone in the family that can help you clear your cache on that laptop.
  46. CUSTOMER2026-06-13 21:53:02路 chat/gorgias_chat
    what is cache? I'm sorry
  47. AGENT2026-06-13 21:53:35路 chat/helpdesk
    It's a settings in Chrome.
  48. AGENT2026-06-13 21:54:33路 chat/helpdesk
    Does is it still not letting you to proceed on the next screen?
  49. CUSTOMER2026-06-13 21:55:12路 chat/gorgias_chat
    Actually this is microsoft edge
  50. AGENT2026-06-13 21:56:25路 chat/helpdesk
    It seems that you are having issue in placing an order. :( It would be best to as for other family members help in guiding you. Also to make sure you will not encounter in placing the payment information.
  51. AGENT2026-06-13 21:58:09路 chat/helpdesk
    to ask for your other family members help to guide you. **
  52. AGENT2026-06-13 21:58:46路 chat/helpdesk
    I'm really so sorry for not helping you.
  53. CUSTOMER2026-06-13 21:59:23路 chat/gorgias_chat
    I order all online all the time. I'm sorry, I probably have to get my daughter to do this for me. Thank you for your help
  54. AGENT2026-06-13 22:00:13路 chat/helpdesk
    Thank you so much for understanding. You may try to do it again, later. In the meantime, is there anything else that I can help you with?
  55. AGENT2026-06-13 22:03:17路 chat/helpdesk
    It seems that you are all set. I鈥檒l be closing out the chat momentarily. Please reach out should you need any further assistance. xx
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