Re: return - Order #2366981NA

hello, for ff up. Thanks - https://triangl.gorgias.com/app/ticket/228937486

Dear Jennifer, Thank you for reaching out! We truly appreciate hearing from you and value your feedback. We sincerely apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. If the fit, style, or colour wasn’t quite what you expected, we’d be happy to assist with an exchange (of the same price as your original order). Please let us know the style name and the sizes you need for both the top and bottom (including the bottom shape, if applicable), and we’ll guide you through the exchange process. If you’d prefer a refund instead, please confirm, and we’ll provide return instructions. Kindly note that refunds require the full set (top, bottom, and bag/pouch) to be returned, as we’re unable to process partial returns. Let us know how you’d like to proceed, and we’ll be happy to assist. Kindest regards, Reena

2366981NA DOD June 26, 2026

Hi Jennifer, Thank you for confirming your return request. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Just a quick note—when multiple messages are sent in the same email thread, it pushes your ticket back in the queue, which may result in a delay. We appreciate your understanding and patience. While we aren't currently set up to receive or take phone calls, please rest assured that we're here to assist you as thoroughly as possible via email. Please note that we do not provide return labels. The cost of returning items to Triangl is not covered or reimbursed. You are welcome to use any postal service or courier of your choice to return your item(s). We generally recommend using a registered postal service (while avoiding express shipping where possible) and keeping your tracking information until the return has been processed. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - MULBERRY Set: M / M Tie-side Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2366981NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joan

RF #2366981NA / 2366981NARF

Hi Jennifer, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We will process your refund request as soon as we have received your items back in the warehouse. Feel free to email us back should you have other concerns. Kindest, Jetz

ON HOLD / SD 7/16/2026 RF #2366981NA / 2366981NARF TN 1z3786w10332500689 Status: In Transit

Dear Jennifer, We're pleased to inform you that we’ve received your returned items, and your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Gelou

2366981NA / 2366981NARF 7/21/2026 #2366981NA 2366981NARF KEATON MILLER TIEMULBBOTM 1 UPS1Z3786W10332500689 349466 7/22/2026 7/21/2026 #2366981NA 2366981NARF KEATON MILLER VINMULTOPM 1 UPS1Z3786W10332500689 349467 7/22/2026