4,798 tickets1-100

Shopify customer complaint notice

Shopify · no-reply@shopify.com · Gorgias #225707075

closed
Opened
11 Jun 2026, 14:08
Closed
11 Jun 2026, 14:23
Assignee
Anna - Orders
orderstrianglpotential legalchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-11 14:08:35· email/email
    Hello, We are writing to you regarding your account triangl-america.myshopify.com. On 2026-06-11, becaortiz97@gmail.com identified an issue related to order number 6442349920352. The customer's message is as follows: I have contacted Triangl and they have worked with me but FedEx will not respond and I still have not received my package when I was supposed to receive it the 21st of May. The customer indicated that they attempted to contact you regarding this issue. We've instructed the customer to communicate with you directly. We encourage you to review the issue and take appropriate action. Please remember that you are responsible for following Shopify's Terms of Service and Acceptable Use Policy, as well as any applicable laws.
  2. AGENT2026-06-11 14:24:13· email/helpdeskINTERNAL
    RT: https://triangl.gorgias.com/app/ticket/223099241
Replies are sent through Open Doors, so they stay on the customer record.