CUSTOMER2026-06-22 12:53:16· chat/gorgias_chat
> What is your refund and exchange policy?
We’re happy to offer returns and exchanges within 14 days of receiving your order.
To be accepted, items need to be in their original condition with the returns tag and hygiene seal still attached. Please note, we can’t take back items that have been worn, washed, or altered.
If your return meets these conditions, you’ll receive a full refund for the item price (excluding original shipping fees and any duties/taxes).
✨ Ready to start? You can easily initiate your return through our Return Portal
Still have questions? I’m here to help!
> Yes
Sure! What else can I help you with?
> If its over 14 days however is still in the same package with tags and need one item to be changed size is that okay
AI_AGENT2026-06-22 12:53:36· chat/api
Hi, welcome to TRIANGL!
Our standard exchange window is 14 days from delivery. Since your request is beyond this period, I will connect you with our Returns Team who can review if an exception is possible. A live agent will be with you shortly to assist further.
Is there anything else I can help you with?
AGENT2026-06-22 12:54:05· chat/helpdesk
Hello Cayden x
AGENT2026-06-22 12:54:16· chat/helpdesk
I'm Michelle, and I'll be helping you from here.
AGENT2026-06-22 12:54:53· chat/helpdesk
Request must be submitted within 14 days from the date of delivery. If it's beyond the return period, I'm afraid that we won't be able to process the request.
CUSTOMER2026-06-22 12:55:29· chat/gorgias_chat
I submited a request in the 14 day period however have stil not sent iver the item is that okay
AGENT2026-06-22 12:56:28· chat/helpdesk
Ahh.. May I note the original order number or the RA number please? You'll have within 14 days from the issuance of RA to return the items to us.
CUSTOMER2026-06-22 12:56:56· chat/gorgias_chat
8351732936636
AGENT2026-06-22 12:57:07· chat/helpdesk
Thanks! Checking it. Hang on.
AGENT2026-06-22 12:58:15· chat/helpdesk
Appreciate you waiting
AGENT2026-06-22 12:59:24· chat/helpdesk
Your RA number was issued last 12 June. We have to receive the items in the warehouse within 14 days, which is on 26 June.
AGENT2026-06-22 12:59:33· chat/helpdesk
It hasn't been 14 days.
CUSTOMER2026-06-22 13:00:05· chat/gorgias_chat
So if i sent it tomorow but the delivery service did not give it to you in time would that be okay
AGENT2026-06-22 13:00:47· chat/helpdesk
Kindly email us the proof of postage as soon as you have it shipped back for our Returns Team's reference.
CUSTOMER2026-06-22 13:01:27· chat/gorgias_chat
I can do that however would you guys still be able to exchange it for a larger size and send it back to me for no cost
AGENT2026-06-22 13:02:34· chat/helpdesk
So long as it is within the 14 day return period. Also, our Returns Team can expedite the process if you'll send them the proof of postage of your returning item/s.
CUSTOMER2026-06-22 13:03:10· chat/gorgias_chat
Perfect just one last thing then whats the email that i would need to send that to.
AGENT2026-06-22 13:03:45· chat/helpdesk
It's returns@triangl.com or kindly reply to their last email that has the return instructions.
CUSTOMER2026-06-22 13:04:19· chat/gorgias_chat
Perefct thank you, really apreciate your help michelle
AGENT2026-06-22 13:04:45· chat/helpdesk
Glad that I could help, Cayden
AGENT2026-06-22 13:04:50· chat/helpdesk
Any other questions you might have in mind?
CUSTOMER2026-06-22 13:06:39· chat/gorgias_chat
On the email it says include dispatch note. What is that?
AGENT2026-06-22 13:07:35· chat/helpdesk
The dispatch note is the document that came with your original order inside the parcel.
AGENT2026-06-22 13:07:56· chat/helpdesk
It has the list of the items in the order that have been shipped and delivered.
CUSTOMER2026-06-22 13:09:08· chat/gorgias_chat
Ah okay thank you thats all
AGENT2026-06-22 13:10:14· chat/helpdesk
You're welcome!
AGENT2026-06-22 13:10:24· chat/helpdesk
Feel free to hop onto chat anytime you need help. Wishing you a lovely Monday xx
CUSTOMER2026-06-22 13:10:41· chat/gorgias_chat
You to