31,919 tickets1-100

[Global-e Merchant Support] Re: Important Notice: Potential Service Impact

Global-e Merchant Support 路 support+idlzgkjg-11n9y@globale-b2b.zendesk.com 路 Gorgias #227325926

closed
Opened
22 Jun 2026, 17:26
Closed
24 Jun 2026, 12:12
Assignee
Anna - Orders
orderstrianglpotential legalchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-22 17:26:12路 email/email
    ##- Please type your reply above this line -## A new ticket (5815914) has been updated with the TechSupport Team. To add additional comments, reply to this email. ---------------------------------------------- Asaf B, Jun 22, 2026, 20:26 GMT+3 Dear Triangl, Our monitoring systems have detected a potential issue that may be affecting your service. Our team is currently investigating to determine the cause and scope. Please be assured that we are working to resolve this as quickly as possible. We will provide updates and additional information as soon as they become available. In the meantime, if you experience any disruptions or have any questions, please feel free to reach out by replying to this message. We apologize for any inconvenience and appreciate your patience and understanding.
  2. CUSTOMER2026-06-22 18:08:37路 email/email
    ##- Please type your reply above this line -## A new ticket (5815914) has been updated with the TechSupport Team. To add additional comments, reply to this email. ---------------------------------------------- Dorian H, Jun 22, 2026, 21:08 GMT+3 Hello We have resolved the service degradation impacting Global-e checkout. Our team is currently monitoring performance to ensure stability and verify that the resolution is effective. An RCA will be provided following a thorough investigation. Please let us know if you have any questions.
  3. AGENT2026-06-22 19:53:20路 email/helpdesk
    Dear Asaf and Dorian, Thank you for the update. We're glad to hear the service degradation affecting the Global-e checkout has been resolved. We appreciate the team's efforts in identifying and addressing the issue promptly. We'll continue monitoring from our side and will let you know if we encounter any further concerns. We also look forward to reviewing the RCA once it becomes available. Thank you again for keeping us informed. Kind regards, TRIANGL - Trish
  4. CUSTOMER2026-06-22 20:19:15路 email/email
    ##- Please type your reply above this line -## A new ticket (5815914) has been updated with the TechSupport Team. To add additional comments, reply to this email. ---------------------------------------------- Andrew P, Jun 22, 2026, 23:19 GMT+3 Hello, We will place the ticket On-Hold pending our investigation.
  5. AGENT2026-06-23 00:05:30路 email/helpdesk
    Dear Global-e, We will continue to monitor the situation on our end and will keep you informed should any additional concerns arise. Thank you again for keeping us updated. Kindest, Bernadette x
  6. CUSTOMER2026-06-23 20:51:23路 email/email
    ##- Please type your reply above this line -## A new ticket (5815914) has been updated with the TechSupport Team. To add additional comments, reply to this email. ---------------------------------------------- Andrew P, Jun 23, 2026, 23:51 GMT+3 Hello all, We are continuing are investigation and will be sure to share an RCA as soon as it is available. Thank you for your continued patience.
  7. CUSTOMER2026-06-24 11:47:55路 email/email
    ##- Please type your reply above this line -## A new ticket (5815914) has been updated with the TechSupport Team. To add additional comments, reply to this email. ---------------------------------------------- Sofiia D, Jun 24, 2026, 14:47 GMT+3 Hello, Please find the incident report for the experienced issue attached below. Should you have any questions, comments, or wish to discuss any aspect of the report in more detail, please do not hesitate to reach out. We would be happy to review it with you and provide any additional clarification you may require. Have a nice day!
  8. AGENT2026-06-24 12:06:01路 email/helpdesk
    Dear Sofiia, Thank you for sharing the incident report and for keeping us informed. We appreciate the detailed information provided. We will review the report internally and reach out if we have any questions or require further clarification. Thank you again for your support and assistance. Kindest, Triangl - Anna x
  9. CUSTOMER2026-06-24 12:09:39路 email/email
    ##- Please type your reply above this line -## A new ticket (5815914) has been updated with the TechSupport Team. To add additional comments, reply to this email. ---------------------------------------------- Sofiia D, Jun 24, 2026, 15:09 GMT+3 Hi, You're welcome. We are here to assist with any questions you may have. Please feel free to reach out if you have any further concerns or need any additional assistance. Have a nice day!
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