CUSTOMER2026-05-04 20:48:48· chat/gorgias_chat
hello, I want to exchange my tops for different sizes! do the new sizes sent before the warehouse receives my other one?
AI_AGENT2026-05-04 20:49:09· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help.
For exchanges of size or fit for tops, you may return just the piece you'd like to swap. Once your returned item is received and processed at our warehouse, we will send out your replacement. There is no additional shipping charge for the exchanged piece. This means the replacement item is sent only after we receive your original item.
To start your exchange, please visit our Returns Portal here: [https://triangl.com/a/returns](https://triangl.com/a/returns). If you need assistance with sizing, we're happy to help! 💛
CUSTOMER2026-05-04 20:49:21· chat/gorgias_chat
speak w/ someone
AI_AGENT2026-05-04 20:49:30· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
You can also leave your email address here, so they can reach out to you if needed.
The waiting time for a response in chat is about 1 minute.
AGENT2026-05-04 20:50:05· chat/helpdesk
Hi! I’m Anna, and I’ll be helping you from here.
AGENT2026-05-04 20:50:29· chat/helpdesk
We need to receive the old item before sending you the new/exchanged item. It takes 1-2 business days to process your exchange, followed by 3-5 business days for delivery.
CUSTOMER2026-05-04 20:51:30· chat/gorgias_chat
i leave for a trip may 21st and need it to arrive before then, do you think it's best to request full refund and then i just reorder the swimsuits in the right sizes in the meantime to ensure they're here on time
AGENT2026-05-04 20:52:05· chat/helpdesk
Yes, that's also one option if you're in a hurry.
CUSTOMER2026-05-04 20:52:47· chat/gorgias_chat
ok, are you able to process a refund from your side?
CUSTOMER2026-05-04 20:52:59· chat/gorgias_chat
i've already submitted that i'm exchanging it and idk if i'm able to go back and fix that
AGENT2026-05-04 20:53:50· chat/helpdesk
Sorry, no. But I can send a follow-up.
AGENT2026-05-04 20:53:59· chat/helpdesk
May I have the return request number and order number, please?
CUSTOMER2026-05-04 20:54:18· chat/gorgias_chat
would you mind please? just saying hey please cancel the exchange and do a full refund, she's going to repurchase so she gets the swimsuits in time
CUSTOMER2026-05-04 20:54:29· chat/gorgias_chat
return number: #*********7903
AGENT2026-05-04 20:54:50· chat/helpdesk
Sure.
AGENT2026-05-04 20:55:48· chat/helpdesk
I have sent a follow-up and please expect their email from this point up to 24 hours.
AGENT2026-05-04 20:56:01· chat/helpdesk
In the meantime, can I help you with anything else?
CUSTOMER2026-05-04 20:56:28· chat/gorgias_chat
thank you!
CUSTOMER2026-05-04 20:56:35· chat/gorgias_chat
do you think i'm find to go ahead and reorder?
CUSTOMER2026-05-04 20:56:58· chat/gorgias_chat
like their's no chance they just don't refund me for it all right?
AGENT2026-05-04 20:57:16· chat/helpdesk
Please wait for their email for the full instructions :)
AGENT2026-05-04 20:59:42· chat/helpdesk
Sorry, are you still there?
CUSTOMER2026-05-04 21:00:39· chat/gorgias_chat
still here
CUSTOMER2026-05-04 21:01:07· chat/gorgias_chat
i'm going to go ahead and purchase it, i just hope they'll change to a refund instead of an exchange
AGENT2026-05-04 21:01:22· chat/helpdesk
Got it.
AGENT2026-05-04 21:01:28· chat/helpdesk
Can I help you with anything else?
AGENT2026-05-04 21:04:53· chat/helpdesk
Looks like you’re all set. Feel free to let us know if you have any questions. Thank you, and have a lovely day! x
AGENT2026-05-04 21:05:04· chat/helpdeskINTERNAL
Escalated in https://triangl.gorgias.com/app/ticket/218868784