11,964 tickets1-100

Conversation with Customer #518364439

Unknown · Gorgias #220266111

closed
Opened
7 May 2026, 23:39
Closed
7 May 2026, 23:42
Assignee
Ai Agent Bot
trianglai_answeredai_closeai_processingsender-anonymouschannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-07 23:39:50· chat/gorgias_chat
    hi i was wondering if i could just purchase a top?
  2. AI_AGENT2026-05-07 23:40:11· chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. TRIANGL sells complete bikini sets, so individual tops or bottoms can’t be purchased separately. However, if the fit of your top or bottom isn’t quite right, you can exchange just the piece you’d like to change without returning the full set. You can start your exchange here: [https://triangl.com/a/returns](https://triangl.com/a/returns) Let me know if you need help with sizing! 💛
  3. CUSTOMER2026-05-07 23:40:44· chat/gorgias_chat
    okay thank u does the top still have to have the tags on it?
  4. AI_AGENT2026-05-07 23:41:01· chat/api
    For exchanges, the top or any piece typically needs to have the tags on to be eligible. This is standard to ensure the item is in resellable condition. To be sure, please check the returns portal for detailed instructions on our policy: [https://triangl.com/a/returns](https://triangl.com/a/returns)
  5. CUSTOMER2026-05-07 23:41:54· chat/gorgias_chat
    so what do i do then if i bought the set of depop and the top is to small how can i get a bigger top?
  6. AI_AGENT2026-05-07 23:42:13· chat/api
    Thank you for your question! Since you purchased the bikini set from a third-party platform like Depop and not directly from TRIANGL, you'll need to handle exchanges or returns through the Depop seller. TRIANGL's exchange and return policies only apply to purchases made directly on our official website, where individual piece exchanges are possible. I recommend contacting the Depop seller to see if they can offer an exchange for a larger top size. Let me know if there's anything else I can help with!
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