7,384 tickets1-100

Conversation with Customer #523105374

Unknown · Gorgias #223054943

closed
Opened
26 May 2026, 15:37
Closed
26 May 2026, 15:48
Assignee
Unassigned
customer careordtrianglai_answeredai_handoverai_processingsender-anonymouschannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-26 15:37:13· chat/gorgias_chat
    Hello
  2. CUSTOMER2026-05-26 15:37:25· chat/gorgias_chat
    I need Humen
  3. AI_AGENT2026-05-26 15:37:41· chat/api
    Hi! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. If you'd like, you can leave your email address, and they will get back to you. The waiting time for a response in chat is around 1 minute.
  4. AGENT2026-05-26 15:37:59· chat/helpdesk
    Hi there! I’m Janis, and I’ll be helping you from here.
  5. AGENT2026-05-26 15:38:08· chat/helpdesk
    How may I assist you?
  6. CUSTOMER2026-05-26 15:38:32· chat/gorgias_chat
    Hey how are you?
  7. CUSTOMER2026-05-26 15:39:05· chat/gorgias_chat
    I tried speaking with you via mail and there is no response for over a week…
  8. CUSTOMER2026-05-26 15:39:40· chat/gorgias_chat
    For years I’ve been a customer and every summer I’ve been ordering from you with no problems…
  9. AGENT2026-05-26 15:39:56· chat/helpdesk
    I’m sorry to hear that. May I just confirm if this is regarding a return concern, please?
  10. CUSTOMER2026-05-26 15:40:26· chat/gorgias_chat
    I’ve tried ordering from you and I paid with pay pal and credit card
  11. CUSTOMER2026-05-26 15:40:35· chat/gorgias_chat
    and from a different account
  12. CUSTOMER2026-05-26 15:40:43· chat/gorgias_chat
    and you keep cancelling my order
  13. CUSTOMER2026-05-26 15:40:53· chat/gorgias_chat
    and I want to know why.
  14. AGENT2026-05-26 15:41:12· chat/helpdesk
    I am sorry to know about the issue with your order. I’ll forward this to our Orders Team for further assistance. May I please have your order number and email address?
  15. CUSTOMER2026-05-26 15:41:22· chat/gorgias_chat
    The last answer I got in email is that you gonna check the issue
  16. CUSTOMER2026-05-26 15:41:29· chat/gorgias_chat
    And for over a week thet
  17. CUSTOMER2026-05-26 15:41:50· chat/gorgias_chat
    there is no answer
  18. AGENT2026-05-26 15:42:12· chat/helpdesk
    Sorry for the inconvenience this had caused you. I will endorse this concern to our Orders Team to further assist you. May I know your order number and email address, please?
  19. CUSTOMER2026-05-26 15:42:58· chat/gorgias_chat
    This was the last answer from you
  20. CUSTOMER2026-05-26 15:43:04· chat/gorgias_chat
    Dear Michal, Thank you for your patience and for sharing all the details with us. We completely understand how frustrating this has been with your previous order attempts. To help resolve this, we will check with our finance team to ensure there are no issues preventing your payment from going through. Once we have an update, we’ll get back to you right away so you can complete your order smoothly.
  21. CUSTOMER2026-05-26 15:43:26· chat/gorgias_chat
    You been cancelling me a few orders even from a different accounts.
  22. AGENT2026-05-26 15:43:33· chat/helpdesk
    Can I have your email address, please?
  23. CUSTOMER2026-05-26 15:44:02· chat/gorgias_chat
    Michalmo1239@gmail.com
  24. CUSTOMER2026-05-26 15:44:23· chat/gorgias_chat
    2336595NA
  25. CUSTOMER2026-05-26 15:44:59· chat/gorgias_chat
    2338360NA
  26. AGENT2026-05-26 15:45:06· chat/helpdesk
    Thank you for the details. I’ve flagged this as urgent and passed the details along to our Orders Team for follow-up. You can expect an update from them within today.
  27. CUSTOMER2026-05-26 15:45:51· chat/gorgias_chat
    Is you need to verify me I will send my ID
  28. CUSTOMER2026-05-26 15:45:59· chat/gorgias_chat
    next to my credit card
  29. CUSTOMER2026-05-26 15:46:14· chat/gorgias_chat
    will they reach out to me throw mail?
  30. CUSTOMER2026-05-26 15:46:39· chat/gorgias_chat
    They have a phone number so I can speak to them?
  31. AGENT2026-05-26 15:46:44· chat/helpdesk
    Yes, our Orders Team will be sending you an email within today.
  32. AGENT2026-05-26 15:46:57· chat/helpdesk
    I have already noted this as urgent. Please wait for their email and update.
  33. AGENT2026-05-26 15:47:06· chat/helpdesk
    Would there be anything else I can assist you with?
  34. CUSTOMER2026-05-26 15:47:22· chat/gorgias_chat
    No thanks
  35. AGENT2026-05-26 15:47:57· chat/helpdesk
    Thanks for chatting with us! Please feel free to chat with us anytime for additional assistance. Have a lovely day! xx
  36. AGENT2026-05-26 15:48:03· chat/helpdeskINTERNAL
    Related ticket - https://triangl.gorgias.com/app/ticket/221493712
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