11,901 tickets1-100

Conversation with Tchelica Luciano

Tchelica Luciano · tchelica18@gmail.com · Gorgias #223733290

closed
Opened
30 May 2026, 13:21
Closed
4 Jun 2026, 02:26
Assignee
Nikka - Returns Team
retreturnsreturns_tier 2trianglai_answeredai_closeai_handoverai_processingai_snoozechannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-30 13:21:43· chat/gorgias_chat
    wear and tear after first use
  2. AI_AGENT2026-05-30 13:22:02· chat/api
    Hi! Please provide your order number, a photo showing the wear and tear, and a description of the issue so we can review and assist you further. Could you also authenticate yourself in this chat?
  3. CUSTOMER2026-05-30 13:23:19· chat/gorgias_chat
    my name is Tchelica Luciano but the order was placed by my boyfriend Umair Ashraf, Order #2336345NA
  4. AI_AGENT2026-05-30 13:23:46· chat/api
    Thanks for the details. To proceed with reviewing the wear and tear issue on order #2336345NA, please use the verification button in this chat for security purposes. After that, please share a photo of the item showing the wear and tear along with a detailed description of the issue.
  5. AI_AGENT2026-06-01 13:05:40· chat/gorgias_chat
    We’re handing you over to our support team now. They’ll be with you shortly.
  6. AGENT2026-06-01 13:06:14· chat/helpdesk
    Hi Tchelica x
  7. CUSTOMER2026-06-01 13:06:21· chat/gorgias_chat
    hello
  8. AGENT2026-06-01 13:06:23· chat/helpdesk
    I'm Michelle, and I'll be assisting you from here.
  9. CUSTOMER2026-06-01 13:06:32· chat/gorgias_chat
    okay, thank you!
  10. AGENT2026-06-01 13:06:57· chat/helpdesk
    Terribly sad to see the condition of your bathers. We're eager to assess this for you.
  11. AGENT2026-06-01 13:07:16· chat/helpdesk
    Could you kindly send another photo of your bikini showing the damaged / problem area?
  12. AGENT2026-06-01 13:08:29· chat/helpdesk
    Is it just the bottoms?
  13. CUSTOMER2026-06-01 13:08:35· chat/gorgias_chat
    yes
  14. AGENT2026-06-01 13:08:48· chat/helpdesk
    Noted. What is the best email to reach you, please?
  15. CUSTOMER2026-06-01 13:09:07· chat/gorgias_chat
    tchelica18@gmail.com
  16. AGENT2026-06-01 13:09:28· chat/helpdesk
    Thanks, Tchelica. I'm reporting this now to our Returns Team for assessment.
  17. AGENT2026-06-01 13:09:43· chat/helpdesk
    They'll get in touch with you via email within the next 24 hours, for update and further help.
  18. CUSTOMER2026-06-01 13:09:55· chat/gorgias_chat
    okay, thank you !
  19. CUSTOMER2026-06-01 13:10:07· chat/gorgias_chat
    what is going to happen now ? do i return the bottoms ?
  20. AGENT2026-06-01 13:10:10· chat/helpdesk
    Thanks heaps! This has been escalated.
  21. AGENT2026-06-01 13:10:30· chat/helpdesk
    It'll be reviewed by our Returns Team first and they'll assist you and advice you on the next steps.
  22. CUSTOMER2026-06-01 13:10:47· chat/gorgias_chat
    okay, thanks.
  23. AGENT2026-06-01 13:11:30· chat/helpdesk
    You're welcome!
  24. AGENT2026-06-01 13:11:41· chat/helpdesk
    In the meantime, kindly wait for their email. Would there be anything else I can assist you with?
  25. AGENT2026-06-01 13:15:00· chat/helpdesk
    Checking if you're still with me, Tchelica
  26. AGENT2026-06-01 13:17:02· chat/helpdesk
    Seems you're all set; I'll end this chat now. Kindly start a new session should you need more help. Wishing you an amazing Monday xx
  27. AGENT2026-06-01 13:18:26· chat/helpdeskINTERNAL
    #2336345NA: bottoms - wear and tear after first use. Photos above ^ "my name is Tchelica Luciano but the order was placed by my boyfriend Umair Ashraf, Order #2336345NA"
  28. AGENT2026-06-04 02:26:09· chat/helpdeskINTERNAL
    handled in https://triangl.gorgias.com/app/ticket/223762555
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