CUSTOMER2026-05-27 13:22:32· chat/gorgias_chat
hi noone has got bacj to me it was meant to be 24 hours
AI_AGENT2026-05-27 13:23:06· chat/api
Hi!
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
You can also leave your email address here if you'd like. The waiting time for a response in chat is about 1 minute.
AGENT2026-05-27 13:23:25· chat/helpdesk
Hi there! I’m Janis, and I’ll be helping you from here.
CUSTOMER2026-05-27 13:23:30· chat/gorgias_chat
hi
AGENT2026-05-27 13:24:04· chat/helpdesk
I'm sorry to hear that you haven't received an update yet. I will endorse and make a follow up on this matter with our Returns Team. May I know the order number, and your email address, please?
CUSTOMER2026-05-27 13:24:22· chat/gorgias_chat
rachelcotton95@gmail.com
AGENT2026-05-27 13:25:07· chat/helpdesk
How about the order number?
CUSTOMER2026-05-27 13:25:15· chat/gorgias_chat
#2340353NA
AGENT2026-05-27 13:25:41· chat/helpdesk
Thanks, Rachel.
I’ve flagged this as urgent and passed the details along to our Returns Team for follow-up. You can expect an update from them within today.
CUSTOMER2026-05-27 13:26:29· chat/gorgias_chat
thanks
AGENT2026-05-27 13:26:50· chat/helpdesk
You are very much welcome!:) Would there be anything else that I can help you with for today?
AGENT2026-05-27 13:28:33· chat/helpdesk
Are you still there?
AGENT2026-05-27 13:30:32· chat/helpdesk
It seems like you're already set! Thank you for chatting. Please feel free to chat with us again anytime! Have a lovely day! xx
AGENT2026-05-27 13:30:42· chat/helpdeskINTERNAL
Related ticket - https://triangl.gorgias.com/app/ticket/223045820