Fwd: > What is your refund and exchange policy? We’re happy to offer returns and exchanges within 14 day ...

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1. CUSTOMER2026-05-21 23:21:30· chat/gorgias_chat
   > What is your refund and exchange policy? We’re happy to offer returns and exchanges within 14 days of receiving your order. To be accepted, items need to be in their original condition with the returns tag and hygiene seal still attached. Please note, we can’t take back items that have been worn, washed, or altered. If your return meets these conditions, you’ll receive a full refund for the item price (excluding original shipping fees and any duties/taxes). ✨ Ready to start? You can easily initiate your return through our Return Portal Still have questions? I’m here to help! > Yes Sure! What else can I help you with? > If I want an exchange, do I have to pay the shipping?
2. AI_AGENT2026-05-21 23:21:49· chat/api
   Hi Fernanda Vera! Thanks for reaching out to TRIANGL Support. We’re happy to help. For exchanges, you cover the cost to send the original item back, and TRIANGL covers the shipping cost of the replacement item. We recommend using a tracked shipping service and keeping your tracking number until the exchange is processed. You can start your exchange here: [https://triangl.com/a/returns](https://triangl.com/a/returns) Let me know if you need help with sizing or choosing the right fit 💛
3. CUSTOMER2026-05-23 19:44:07· email/email
   Hi!! Thank you so much for the info!!! Now I only have one more question! The instructions say I have to return it in the plastic bag it came in, but I don't have it anymore 🥲 Is there a problem with me just sending it in the set's bag? And the reason the top didn't fit me is because it was too small, but according to the measurements on the website, that was the right size for me I'm a 32C, what size do you recommend I change it to? Or maybe it would be better to change the top style? El El jue, 21 de may de 2026 a la(s) 5:52 p.m., Customer Care escribió:
4. AGENT2026-05-23 20:11:13· email/helpdesk
   Hi there, Fernanda Thanks for reaching out. If plastic packaging is lost, bikinis can be placed inside a clean and clear plastic packaging. For better sizing recommendation, could please share the following information : - How was the fit of an S+ top? Was it too small for cups? How about the fit around your underbust? - What is your usual top size in clothing? - Can you measure your bust and underbust sizes in cm, please? Bust : wrap the measuring tape around the most protruding part of the bust. Underbust : allow the tape to slide where the band of the bra normally sits. It is important that you're not wearing any thick or padded clothing but it's not necessary to be naked. Thank you and looking forward to hearing from you. Kindest, Kelly xx
5. CUSTOMER2026-05-25 03:35:29· email/email
   Thank you, so much!! -The cups felt very tight, and the underbust was very loose; it didn't feel snug at all. I'll share a photo with you. - I usually use XS -Bust: 82cm -Underbust: 70cm El El sáb, 23 de may de 2026 a la(s) 2:11 p.m., Customer Care escribió:
6. AGENT2026-05-25 03:51:59· email/helpdesk
   Hi Fernanda, Thank you for the additional details and measurements. Based on the measurements you shared, you do fall between our XXS and XS sizing. Since you mentioned the cups of the S+ felt too tight while the underbust felt loose, we would not recommend sizing up further in the MIMA - JETT style, as this would mainly increase the band fit and may become even looser around the underbust. Instead, we think you may have better luck with styles that offer a more adjustable or accommodating fit through the cups while still fitting securely around a smaller underbust. Some styles we’d recommend exploring are: VINCA — adjustable triangle style that can work well for smaller frames SOFI — similar adjustable triangle fit with flexible cup positioning MICA — scoop/crop style with a softer and more accommodating fit overall MAIA — provides a bit more structure and coverage while still feeling secure These styles may suit your proportions a little better than the MIMA top shape. Kindest, Anna xx
7. CUSTOMER2026-05-27 16:25:42· email/email
   Hi!! The service has been incredible, the response has always been super fast, which is something I really appreciate. I already sent the swimsuit back so I could make the exchange. I await instructions on what to do next. Thank you!! El El mar, 26 de may de 2026 a la(s) 9:54 p.m., Customer Care escribió:
8. AGENT2026-05-27 16:35:16· email/helpdesk
   Hi Fernanda! Thanks for getting back to us. Let me forward this ticket to our lovely girls from Returns as it requires further checking. You may expect a response from them in 24 - 48 hours. Please feel free to send us an email again or simply respond to this ticket if you have any other questions - we'd love to help you out! Thanks again, and have a wonderful day! Kindest, Janis xx
9. AGENT2026-05-27 16:35:26· email/helpdeskINTERNAL
   Hi Returns, For ff up cx - The service has been incredible, the response has always been super fast, which is something I really appreciate. I already sent the swimsuit back so I could make the exchange. I await instructions on what to do next. Thanks.
10. CUSTOMER2026-05-27 18:30:56· email/email
    💖 Fernanda Vera reaccionó a través de Gmail
11. AGENT2026-05-27 22:39:26· email/helpdesk
    Dear Fernanda, Your concern has been forwarded to us, and thank you for letting us know you've returned your bikini. Can you please provide an image of your return postage receipt, showing the tracking number and courier used? We also noticed that your original request was for a refund, but we would be more than happy to proceed with an exchange if that's what you prefer. To proceed with your request, please let us know the Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability. Kindly let us know as well if we are to send your exchange to the same shipping address. We look forward to hearing back! Kindest, Nikka
12. AGENT2026-05-27 22:40:00· email/helpdeskINTERNAL
    Possible RF TO EX: 2325438NA / 6D36D82919258 RT: https://triangl.gorgias.com/app/ticket/222031577
13. CUSTOMER2026-05-28 19:36:23· email/email
    Of course!! Here's the image, sorry for the delay!! And yes, I would like to make the exchange I was talking about sizes in past emails, and I would appreciate it if you could help me, based on what I mentioned about how the previous model fit me, to determine if this one I'm choosing would be suitable in style and size And I would also like to change the shipping address to Av. Tercer Milenio 105 Int. 101 Col. Lomas del Tec 78215
14. AGENT2026-05-31 04:50:04· email/helpdesk
    Hi Fernanda, Thank you for getting back to us and for sharing those details. We’ve noted your exchange request as well as your updated shipping address. To ensure you receive the most accurate sizing recommendation based on your previous fit experience, we’ll forward your sizing inquiry to our Customer Care Team, who are best placed to assist you with this. Alternatively, you’re also welcome to reach out to our Live Chat for real-time guidance on sizing and style recommendations. Once you’ve confirmed the new style/size you’d like, we’ll be happy to continue processing your exchange request. We look forward to hearing from you soon. Kindest, Reena
15. AGENT2026-05-31 04:52:08· email/helpdeskINTERNAL
    RF TO EX 2325438NA / 6D36D82919258 SD 5/27/26 / ADD 5/28/26 / TN 4933396145 New Shipping Address: Av. Tercer Milenio 105 Int. 101 Col. Lomas del Tec 78215 San Luis Potosí, San Luis Potosí I would appreciate it if you could help me, based on what I mentioned about how the previous model fit me, to determine if this one I'm choosing would be suitable in style and size -kindly assist the cx and please send back to us once style/size is confirmed, thx
16. AGENT2026-05-31 05:34:47· email/helpdesk
    Hi Fernanda, Thank you for your reply. Based on the measurements you've shared and the fit issues you experienced with the MIMA - JETT top, I do think the MAIA - SKY Zebra is a much better style to try. The MAIA top generally offers a more accommodating fit through the bust and tends to work well for customers who find the MIMA cups too restrictive. For sizing, I would recommend the S+ top. Since your bust falls closer to our XS sizing but you found the previous top too tight in the cups, the additional cup coverage of the S+ should provide a more comfortable fit while still remaining secure around your frame. Of course, fit can vary slightly from person to person, but based on the information you've provided, the MAIA - SKY Zebra in S+ sounds like a very reasonable choice for your exchange. Kindest, Anna xx
17. CUSTOMER2026-05-31 22:05:06· email/email
    Hi Anna, Thank you for your support!! I trust your recommendations, but I only have one question According to the size chart, my measurements are 82 cm overbust and 70 cm underbust, which match the XS size. Knowing this, would you still recommend the S+ for the MAIA top? El El sáb, 30 de may de 2026 a la(s) 11:34 p.m., Returns Team escribió:
18. AGENT2026-05-31 23:07:12· email/helpdesk
    Hey Fernanda, Glad to hear from you. We understand your concern, but based on the information you have provided, getting an XS top might be too small on your cups. An XS top might give you a good fit around your underbust but definitely not on coverage. If you are considering Maia and Mica styles, an S+ top sounds a good fit and if you wish for a full coverage, you may consider sizing up to S++ top. Please note that S+ and S++ top only differ in coverage but same band measurements. You may also want to check on tie bikinis like Vinca, Dara and Sofi. It has ties on back so you can adjust the fit. An M top would be a great fit. Let us know your preferred style and sizes so we can relay it back to the Returns Team and proceed with your exchange request. I’m keen to hear back from you. Kindest, Kelly xx
19. CUSTOMER2026-06-01 16:30:06· email/email
    Thank you so much for all your support!! I've given it a lot of thought, and I've decided to go with this one in the size I selected. El El dom, 31 de may de 2026 a la(s) 5:07 p.m., Returns Team escribió:
20. AGENT2026-06-01 16:35:56· email/helpdesk
    Hello there, Fernanda! Thanks for your response. Let me forward this ticket to our lovely girls from Returns as it requires further checking. You may expect a response from them in 24 - 48 hours. Please feel free to send us an email again or simply respond to this ticket if you have any other questions - we'd love to help you out! Thanks again, and have a wonderful day! Kindest, Janis xx
21. AGENT2026-06-01 16:36:15· email/helpdeskINTERNAL
    Hi Returns, cx - Thank you so much for all your support!! I’ve given it a lot of thought, and I’ve decided to go with this one in the size I selected. screenshot provided Thanks.
22. CUSTOMER2026-06-01 16:45:59· email/email
    💖 Fernanda Vera reaccionó a través de Gmail
23. AGENT2026-06-01 23:21:46· email/helpdesk
    Hi Fernanda, Great news, your exchange for the VINCA - ADAO - Top / M :: Bottom / XS / Tie-side / Cheekiest has been processed and a new Order Confirmation has been sent. Please note, the tracking number will follow in the next 1-2 business days. I have also put through a request to refund the price difference for your exchange. A credit will automatically be applied to the original payment method within 10 business days and a notification email will be sent once complete. Feel free to get in touch at any time should you require further assistance. Kindest, Nikka [2026-06-01 23: