You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
general-enquiry
Firstname:
Sophia
Lastname:
Quast
Email:
sophiamquast@gmail.com
Phone:
+15073015363
Ordernumber:
1281524NA
Body:
Hi! I've been a loyal Triangl customer for a while and
would love to keep purchasing your bikinis! However, my last
couple of purchases have a problem where after a couple of years
the straps get stretched out and gummy, to the point the
adjusters are ineffective and the top doesn't hold up well. I'm
wondering if you guys could do an exchange or offer a discount
for a new bikini? I always recommend Triangl to my friends but
want to ensure I'm promoting a long-lasting quality product--not
one that lasts only a couple of years. Thank you!!
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AGENT2026-05-07 04:42:03· email/helpdesk
Dear Sophia,
Thank you for reaching out to us.
We appreciate your continued support and loyalty to TRIANGL. We’re sorry to hear about the issue you’ve experienced with the straps on your bikinis, and we understand how disappointing this must be. We truly appreciate you bringing this to our attention, as customer feedback like yours is very important to us.
That said, we value you as a customer, and as a gesture of goodwill, we’d love to offer you free shipping on your next purchase.
You can use the code FS1281524NAET at checkout, valid for one order within the next three months.
If you have other concerns, please don't hesitate to let us know and we're here to help.
Wishing you a wonderful evening.
Kindest,
Elaine xx
AGENT2026-05-07 04:42:14· email/helpdeskINTERNAL
Order 1281524NA / FS code provided
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