31,919 tickets1-100

Order #2324515NA

Fernanda roel Roel ¡ fernandaroel@me.com ¡ Gorgias #220555153

closed
Opened
10 May 2026, 07:14
Closed
11 May 2026, 09:15
Assignee
Jetz - Returns Team
returnsreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-05-10 07:14:51¡ email/helpdesk
    Dear Fernanda, Thank you for reaching out. We’re sorry to hear that the item you received doesn’t fit as expected. We know that with swimwear, everyone’s shape is unique, and sometimes a different style or size works better. Before approving your refund request, we’d be happy to offer you the option to exchange your item for any product of your choice from the TRIANGL collection (of the same price as your original order). If you’d like to proceed, please let us know — and to save time, include the style name, top and bottom sizes, and bottom shape (if applicable) of the item you’d like to exchange for. We’ll then guide you through the exchange process. Of course, if you prefer a refund instead, that’s no problem—just let us know, and we’ll share the next steps with you. Please note that original return shipping costs are non-refundable. Kindest, Jetz
  2. AGENT2026-05-10 07:14:57¡ email/helpdeskINTERNAL
    pending approval: #2324515NA 93F5D52911639 / offered ex
  3. AGENT2026-05-11 09:15:52¡ email/helpdeskINTERNAL
    Latest https://triangl.gorgias.com/app/ticket/220616818
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