Dear Fernanda,
Thank you for reaching out. Weâre sorry to hear that the item you received doesnât fit as expected. We know that with swimwear, everyoneâs shape is unique, and sometimes a different style or size works better.
Before approving your refund request, weâd be happy to offer you the option to exchange your item for any product of your choice from the TRIANGL collection (of the same price as your original order).
If youâd like to proceed, please let us know â and to save time, include the style name, top and bottom sizes, and bottom shape (if applicable) of the item youâd like to exchange for. Weâll then guide you through the exchange process.
Of course, if you prefer a refund instead, thatâs no problemâjust let us know, and weâll share the next steps with you. Please note that original return shipping costs are non-refundable.
Kindest,
Jetz
AGENT2026-05-10 07:14:57¡ email/helpdeskINTERNAL
pending approval: #2324515NA 93F5D52911639 / offered ex