4,798 tickets1-100

Order #2328474NA – Delivery Delay / DHL Tracking Issue

Paula Klossner · paula.e.klossner@gmail.com · Gorgias #220697881

closed
Opened
11 May 2026, 10:18
Closed
11 May 2026, 11:02
Assignee
Anna - Orders
Order
2328474
or_delayed deliveryorderstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-11 10:18:20· email/email
    Hello TRIANGL Team, I placed an order on Tuesday (Wednesday in Australia) with express shipping (3–5 days) for order #2328474NA. The problem is that according to the DHL tracking, the package has been stuck in Barcelona since Saturday, and the current estimated delivery date is May 18. I had the bikini shipped to my hotel, but I will only be staying here until Wednesday. Do you have any additional shipping information that I may not see in the tracking? And are there any possible solutions or options in this situation? Thank you in advance for your help.
  2. AGENT2026-05-11 11:02:58· email/helpdesk
    Dear Paula, Thank you for reaching out. I completely understand how stressful this must be, especially with your hotel stay ending soon. We’ve noted your concern regarding the latest DHL tracking update and understand how important it is for your order to arrive while you’re still at your current address. At this stage, we’ve reached out to DHL directly to request further information on the status of your shipment and to see whether there are any available options to help expedite the delivery or arrange an alternative solution. As soon as we receive an update from DHL, we’ll be in touch right away to let you know the next steps. Thank you so much for your patience, and please rest assured we’re doing everything we can to assist. Kindest, Anna x
  3. AGENT2026-05-11 11:13:48· email/helpdeskINTERNAL
    If no update by May 13, please FF up with FedEx and inform CX too. #2328474NA | 3728941204 CX will only stay at the hotel until Wednesday Confirming expedited movement, delivery prioritization, or alternative collection arrangements GE ticket ---> https://globale-b2b.zendesk.com/hc/en-us/requests/5682564
  4. AGENT2026-05-25 10:19:04· email/helpdeskINTERNAL
    May 12, 2026 2:50 PM (UTC +02:00) Delivered 1 Piece ID: JD014600012636119235 SANT ANTONI DE PORTMANY - SPAIN
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