Re: 2307516NA

This thread was longer than the field limit and was shortened on import.

1. CUSTOMER2026-05-08 18:10:06· email/email
   The package is at the FedEx location but FedEx will not allow me to pick it up. They said they need confirmation from you to allow me to pick it up. Can you contact them to confirm I can pick it up?
2. AGENT2026-05-08 20:41:20· email/helpdeskINTERNAL
   #2322672NA TN 521726757466
3. AGENT2026-05-08 20:46:17· email/helpdesk
   Dear Blake, Thank you for reaching out to us. I have forwarded your request to our Courier to see if this is possible. As I cannot make any guarantees as of this moment, please allow us time for them to get back to us with an update and we will send you another email to let you know what the outcome is. I want to give you a heads up too. Our FedEx point of contact does not operate on weekends so they'll receive this and relay it to their local team by Monday/Tuesday (depending on how fast the local FedEx updates it). Please be sure to keep your phone nearby in case the Courier calls to arrange delivery of your order. If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently. Kindest, Katrina x
4. AGENT2026-05-08 20:51:50· email/helpdeskINTERNAL
   Please check with FedEx on May 11 and update CX. Thank you. x Request #SFC34705125 created.
5. CUSTOMER2026-05-09 15:44:44· email/email
   I've been waiting to return my other suit because I wanted to try the new size. Are you able to make an exception on the 14 days. Today would be 13 days.
6. AGENT2026-05-09 17:21:04· email/helpdesk
   Dear Blake, Thank you for your message, and I completely understand why you wanted to wait for the new size to arrive before returning your other suit. At the moment, your order #2322672NA is still with FedEx while we await an update regarding the hold-for-pickup request. As mentioned previously, our FedEx contact does not operate on weekends, so we’re expecting further updates once their local team reviews the request early this coming week. Regarding your request for a return extension for order #2307516NA, this would be best addressed by our Returns Team, as they handle all return policy exceptions and approvals directly. Once the return extension query has been addressed, the Returns Team will send your email back to us so we can continue assisting you with your current order. I’ll transfer you over to them right away. Kindly expect a reply soon! We truly appreciate your patience and understanding in the meantime. Kindest, Trish
7. AGENT2026-05-09 17:21:15· email/helpdeskINTERNAL
   Re: Order #2322672NA -- still with FedEx pending a hold-for-pickup update. -- FedEx Case# SFC34705125 _____________________________________________________ Hi RT! Re: Order #2307516NA -- Return Extension request -- Cx is waiting for the replacement order #2322672NA to arrive -- She wanted to try the new size before returning the original suit. Once addressed, please return the email to Orders so we can continue assisting the CX. Thanks! x
8. CUSTOMER2026-05-09 17:22:31· email/email
   Thank you so much!
9. AGENT2026-05-10 22:01:20· email/helpdesk
   Dear Blake, Your concern has been forwarded to us! We completely understand wanting to try the replacement size first before sending back your original suit, so we'd be happy to extend your return window for you as a courtesy. If you need anything else in the meantime, please don’t hesitate to let us know — we’re always happy to help! Kindest, Nikka
10. AGENT2026-05-10 22:01:44· email/helpdeskINTERNAL
    #2307516NA / 2307516NARF (1 set) Approved: 4/27/26 SM Approved extension RT: https://triangl.gorgias.com/app/ticket/218391199
11. AGENT2026-05-12 08:10:32· email/helpdeskINTERNAL
    Re: Order #2322672NA Monday, May 11, 2026 3:39pm FedEx Case# SFC34705125 - Tracking Thank you for contacting FedEx regarding the above shipment. I'm sorry for the issue's this may have caused. The customer needs to provide two forms of ID at the station. The below is not clear if they have done this For detailed tracking and to manage all of your shipments requirements, please visit our website http://www.fedex.com/
12. AGENT2026-05-12 08:11:58· email/helpdesk
    Dear Blake, This is Katrina from Triangl's Orders team with an update about your concern. We completely understand how stressful it is to be waiting on this, and we’re really sorry you’ve had to go through this delay. As promised, we’ve already reached out to FedEx regarding your order #2322672NA. They have informed us that, in order to collect the parcel, you must present two valid IDs at the FedEx station. We apologize for any inconvenience this may cause and appreciate your understanding. Please do the above as soon as possible. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee. If you have any other questions or concerns, please don’t hesitate to reach out and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Katrina x
13. CUSTOMER2026-05-13 02:56:31· email/email
    Hi!! I can get the package on Friday if that works. I'm out of town until then.
14. AGENT2026-05-14 00:40:48· email/helpdesk
    Hi Blake, Thank you for getting back to us and for letting us know when you’ll be able to return the items. This is duly noted. To help us process your return as quickly as possible, please send us a copy of the proof of postage once your return has been shipped. We look forward to hearing back from you, and please don’t hesitate to reach out if you need any further assistance in the meantime. Have a lovely day! Kindest, Reena
15. AGENT2026-05-14 00:40:53· email/helpdeskINTERNAL
    2307516NA / 2307516NARF 5/11: SM Approved extension
16. CUSTOMER2026-05-16 16:05:36· email/email
    Hi! Can I also do an exchange for the blue suit, I'd like to order a Medium Bottle cheekiest with a Large top. And then the yellow suit, medium bottom with a large top. I can include the suits in my return of the white suit. Thanks!
17. AGENT2026-05-19 03:45:14· email/helpdesk
    Dear Blake, Thank you for getting in touch, we have received your Exchange Request for Order: 2322672NA. 1. VINCA - BANC Blue Triangle Bikini Bottom M/ Cheekiest (you already have the L Top) 2. VINCA - MACA Yellow Velvet Triangle Bikini Top L (you already have the Bottom in M/ Cheekiest) We are eager to assist but unfortunately, the 2 style you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-20 2. Order the 2 new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2322672NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Lynn
18. AGENT2026-05-19 03:46:06· email/helpdeskINTERNAL
    Pending EX 2322672NA / VINBAN2CBOTM 15 | VINMACTOPL 5
19. CUSTOMER2026-05-19 04:13:13· email/email
    Hi, following up here!
20. AGENT2026-05-20 10:00:13· email/helpdesk
    Hi Blake, Thank you for reaching out to us! We've sent you an email reply yesterday, please see details below: –––––––––– Dear Blake, Thank you for getting in touch, we have received your Exchange Request for Order: 2322672NA. 1. VINCA - BANC Blue Triangle Bikini Bottom M/ Cheekiest (you already have the L Top) 2. VINCA - MACA Yellow Velvet Triangle Bikini Top L (you already have the Bottom in M/ Cheekiest) We are eager to assist but unfortunately, the 2 style you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-20 2. Order the 2 new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2322672NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Lynn –––––––––––––– Let us know how would you like to proceed? Kindest, Lynn xx
21. CUSTOMER2026-05-20 12:12:27· email/email
    Thank you! I also have my white baiting suit that I am returning. Can I include this in this return?
22. CUSTOMER2026-05-21 03:37:12· email/email
    Here is the new order! I'd like to also return the white suit with these two.
23. CUSTOMER2026-05-22 04:34:26· email/email
    Hi any update ?
24. CUSTOMER2026-05-23 12:14:25· email/email
    Hi! Can i included my white suit with the others when i return it?
25. AGENT2026-05-23 15:38:53· email/helpdesk
    Hi Blake, Thank you for reaching out to us. We apologize for the delay in getting back to you and truly appreciate your patience. Your concerns are important to us, and we regret any inconvenience caused by the wait. As a helpful note, we kindly ask that you avoid sending multiple emails within the same ticket thread, as each new message can automatically push the ticket back i