Re: A shipment from order #2336052NA has been delivered

Dear Ellie, Thank you for reaching out, and we completely understand your concern regarding the sizing in your order. Upon checking the order details, the order was placed for the VINCA - EBONY BLACK Triangle Bikini in size Large for the top and XS Cheeky for the bottom. Based on the order records, these were the sizes selected at the time the order was submitted. We sincerely apologize for any confusion or disappointment this may have caused. We understand this may not have been what you intended to order, and we appreciate you bringing this to our attention. We are sorry to hear your order didn't meet your expectations. Not to worry, my colleagues from the Returns Team will assist you from here. I’ll transfer you over to them right away. Kindly expect a reply soon! Kindest, Bernadette

Hi Returns Team! For your assistance please. Thanks!

Dear Ellie, Thank you for getting in touch, we have received your Exchange Request #F3F8482921378. We are eager to assist but unfortunately, the VINCA - EBONY BLACK Bottom / L Cheeky you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-20 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2336052NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Pearl

Pending Approval / #2336052NA F3F8482921378 / AOOS / NVINBLABOTL 17

Hi Ellie, Thank you for confirming your return request. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Just a quick note—when multiple messages are sent in the same email thread, it pushes your ticket back in the queue, which may result in a delay. We appreciate your understanding and patience. Regarding your inquiry about purchasing new item on our website, please note that all new purchases must be made as a full set, as we do not currently offer separate pieces for purchase individually. As such, refunds are also processed for full sets only. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - EBONY BLACK Set: L / XS Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: F3F8482921378 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joan

RF #2336052NA / F3F8482921378

Hi Ellie, We would appreciate your understanding that at this moment we do not offer nor have the option to provide our valued customers with return label. The shipping cost incurred for returning item/s to Triangl for an exchange or refund are not covered or reimbursed by us. Kindest, Joanna

Hi Ellie, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. For a refund, the full set must be returned (top, bottom and bag). We cannot issue refunds for a partial return of a bottom. Should you have further questions, just let us know. Kindest, Pearl

Dear Ellie, Thank you for your feedback, and we're genuinely sorry to hear that this has been your experience. We understand your frustration and disappointment, and we sincerely apologize that our service has not met your expectations. We appreciate you taking the time to share your concerns, and we understand how upsetting this situation has been. While we may be limited by our policies in certain circumstances, we never want our customers to feel unheard or unsupported. Your feedback has been noted and will be shared with the relevant team for review. We truly regret the inconvenience and frustration this experience has caused and appreciate the opportunity to hear your concerns. Kindest, Pearl